IT Help Desk Technician

IT Help Desk Technician

We have an exciting opportunity for an experienced and motivated IT Help Desk Technician to join our growing Boston team!

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly sometimes beyond our own expectations.

Responsibilities:

• Provide day-to-day technical support to employees, ensuring company IT systems, hardware, software, and network infrastructure remain operational, secure, and accessible.
• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues in a timely and efficient manner.
• Install, configure, maintain, and upgrade computers, peripherals, operating systems, and business applications.
• Monitor system performance, identify potential issues, and implement solutions to maintain reliability and minimize downtime.
• Support the configuration and troubleshooting of network equipment, including switches, routers, firewalls, wireless controllers, and access points.
• Assist with user account administration, access permissions, and system configurations using Active Directory and Group Policy.
• Provide technical support for Microsoft Windows environments, Microsoft Office, Exchange Server, and remote desktop services.
• Collaborate with local and global IT teams to troubleshoot complex technical issues, coordinate resolutions, and support IT initiatives.
• Document technical issues, resolutions, system configurations, and troubleshooting procedures to maintain accurate IT support records.
• Assist with system updates, preventive maintenance, and IT infrastructure improvements.
• Stay informed of emerging technologies, cybersecurity practices, and industry trends to support continuous improvement.
• Maintain strict confidentiality and protect sensitive company, employee, and business information.

Qualifications:

• Associate degree in Information Technology, Computer Science, Computer Systems, or a related field preferred.
• Minimum of two (2) years of experience in IT support, technical support, field support, or a help desk environment required.
• Hands-on experience installing, configuring, maintaining, and troubleshooting computer hardware, software, and operating systems.
• Proficiency in Microsoft Windows operating systems, Microsoft Office applications, and Microsoft Exchange Server.
• Experience supporting Active Directory, Group Policy, virtualization technologies, and Terminal Server/Remote Desktop Services.
• Working knowledge of networking fundamentals, including TCP/IP (IPv4), routing, and network connectivity.
• Experience configuring and troubleshooting network devices, including switches, routers, firewalls, wireless controllers, and access points.
• Microsoft Certified Solutions Associate (MCSA) certification required; Microsoft Certified Solutions Expert (MCSE) preferred.
• Cisco Certified Network Associate (CCNA) certification preferred.
• Strong analytical, technical troubleshooting, and problem-solving skills with the ability to identify and resolve issues efficiently.
• Excellent organizational and time-management skills, with the ability to prioritize multiple technical requests in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach to technical support.
• Ability to collaborate effectively with local and global IT teams while working independently when needed.
• Adaptability and willingness to learn new technologies, systems, and processes.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.

What We Offer:

• Pay Range: $30.00$37.00 per hour.
• Complimentary daily meals, including breakfast, lunch, and dinner.
• Medical, dental, and vision insurance, along with a 401(k) retirement plan for eligible full-time employees.
• A dynamic and innovative work environment that encourages creativity, collaboration, and continuous improvement.
• Genuine career development and advancement opportunities, both nationally and internationally.
• The opportunity to be part of a globally recognized leader in luxury gourmet entertainment and hospitality, with exposure to world-class events and operations.

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.