IT Help Desk Technician
RTA Group
Dedham, United States | Posted on 06/08/2023 Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triaging and troubleshooting problems, resolving issues, escalating issues where needed and ensuring timely solutions to maintain a smooth technology experience. Monitor inbound help desk tickets through various channels (phone, email, chat). Initial triage and troubleshooting of incidents Resolve basic PC, smartphone, tablet, printer and access related issues Escalate complex system, network or hardware related issues to the appropriate team member Properly tag and classify tickets to drive accurate reporting Follow up on closed tickets to ensure customer satisfaction Analyze closed tickets to determine common themes Draft and publish knowledge base articles to address common requests and/or issues Shadow IT Asset Management, Network, Infrastructure and security teams as time allows to build additional skills to aid in troubleshooting Requirements A strong work ethic coupled with a curious mind, a willingness to learn and a desire for growth in the IT field Strong written and verbal communication skills 1 – 2 years of IT experience (Helpdesk, Asset Management, and/or Infrastructure) Experience working within a ticketing system (Zendesk, Servicenow, Jira, etc) Experience with Microsoft O365 Medical & Dental Insurance through Blue Cross Blue Shield Vision Coverage through VSP Generous Paid-Time-Off Program Fidelity Investments 401k Disability, Life, Accident & Illness Insurance Packages Discounted Fitness Memberships Free & Discounted Work/Life Resources On-Demand Professional & Leadership Development #J-18808-Ljbffr RTA Group
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MIT Federal Credit Union
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PB consulting
Hyde Park, MA1 day ago $21 - $24 per hour
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Apple
Dedham, MA1 day ago $60k - $80k
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CGL Electronic Security
Westwood, MA5 days ago $32k - $36k
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Contact Government Services LLC
Boston, MA4 days ago $30 - $35 per hour
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$25 - $27 per hour
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Service Desk Support Analyst Department : Information Technology Reports To: Director of... ...documentation, building out our knowledge base, and helping us make support better. We care most about... ...digital transformation continues. Prior IT experience is preferred but not required....Work at office$30 per hour
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A prominent staffing firm is seeking a motivated Helpdesk Technician to support a corporate office in Somerville, MA. This role involves resolving... ...tasks. Ideal candidates will have at least 2 years of IT experience, expertise in MS 365, and some exposure to Google Workspace...Hourly payWork at officeRemote work- M.S. Walker, Inc. is seeking a Service Desk Support Analyst to join the Information Technology team in Norwood, MA. You will be the frontline... ...our knowledge base and documentation while collaborating with IT to improve support. Occasional travel between company locations...
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$19.28 - $28.89 per hour
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Westwood, MA3 days ago$23 - $27 per hour
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Dedham, MA3 days ago- ...vendors/groups as neededCreate and maintain tipsheets and guides to assist users through technical processesMeet with Health Center IT leaders to discuss and resolve issues entered through ticketsHybrid position, mostly from home with some on site travel to health centers...Work at office
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$83.5k - $117k
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Worldwide TechServices
Needham Heights, MA3 days ago
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