IT Help Desk Technician
RTA Group
Dedham, United States | Posted on 06/08/2023 Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triaging and troubleshooting problems, resolving issues, escalating issues where needed and ensuring timely solutions to maintain a smooth technology experience. Monitor inbound help desk tickets through various channels (phone, email, chat). Initial triage and troubleshooting of incidents Resolve basic PC, smartphone, tablet, printer and access related issues Escalate complex system, network or hardware related issues to the appropriate team member Properly tag and classify tickets to drive accurate reporting Follow up on closed tickets to ensure customer satisfaction Analyze closed tickets to determine common themes Draft and publish knowledge base articles to address common requests and/or issues Shadow IT Asset Management, Network, Infrastructure and security teams as time allows to build additional skills to aid in troubleshooting Requirements A strong work ethic coupled with a curious mind, a willingness to learn and a desire for growth in the IT field Strong written and verbal communication skills 1 – 2 years of IT experience (Helpdesk, Asset Management, and/or Infrastructure) Experience working within a ticketing system (Zendesk, Servicenow, Jira, etc) Experience with Microsoft O365 Medical & Dental Insurance through Blue Cross Blue Shield Vision Coverage through VSP Generous Paid-Time-Off Program Fidelity Investments 401k Disability, Life, Accident & Illness Insurance Packages Discounted Fitness Memberships Free & Discounted Work/Life Resources On-Demand Professional & Leadership Development #J-18808-Ljbffr RTA Group
$28 - $35 per hour
...specimen handling, pipetting, microscopy, or similar laboratory equipment. Previous andrology or reproductive laboratory experience is helpful but not required; training will be provided. Strong administrative, organizational, and computer skills with the ability to...SuggestedHourly payFull timeMonday to FridayShift workEarly shiftTerra Fertility
Dedham, MA27 days ago- A leading IT support company is seeking a Help Desk Specialist to efficiently assist users with technology issues. In this role, you will provide initial triage and troubleshooting for various IT problems, ensuring a smooth technology experience. Candidates should possess...Suggested
$21 - $24 per hour
A prominent staffing firm is seeking a motivated Helpdesk Technician to support a corporate office in Somerville, MA. This role involves resolving... ...tasks. Ideal candidates will have at least 2 years of IT experience, expertise in MS 365, and some exposure to Google Workspace...SuggestedHourly payWork at officeRemote work$29 - $44 per hour
...rewarding, and quirky environment. This role is based onsite five days per week. The Role Help Desk Support This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has...SuggestedHourly payContract workWork at officeLocal areaRemote work- Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements... ...purposes Record and update required information for all IT-related tickets utilizing ITIL Creation of Incident work-log...SuggestedFull timeFor contractorsWork at officeRemote workFlexible hours
$31.1 - $34.56 per hour
The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems, including peripherals, while maintaining a high level of customer service and satisfaction. Technical Support Provide first-level support to end-users via phone, email,...Work at officeImmediate startWork visaFlexible hoursShift workWeekend workAfternoon shift$112k - $130k
...functional owner of the trade promotion and deductions platform from the IT side. The role gathers the requirement, designs the solution,... ..., change management, and documentation standards. Handle help-desk queries from the TPM user community. Continuous improvement Monitor...Hourly paySeasonal workH1bWork visaRelocation package$21 - $24 per hour
Job Description Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in... ...provided by applicable law. Required Skills & Experience 2+ years of IT experience Experience setting up computers for new users (...Contract workWork at officeRemote work$25 - $27 per hour
The Planet Group is looking for Help Desk professionals for contract-to-hire positions in Watertown, MA. Responsibilities include providing first-level technical support to staff and managing incoming requests. Candidates should have a minimum of 3 years in a technical...Hourly payContract workWork at office$23 - $27 per hour
...several school districts and the schedule is generally 8:00 am – 4:00 pm (some variability among schools). School Support Behavior Technician Job Description Job Title: School Support Behavior Technician General Job Function: Provide 1:1 direct care to students...Hourly payLocal areaTACT
Dedham, MA27 days ago$100.4k - $160.7k
...manufacturing operators. The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant... ...by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship...Permanent employmentFull timeWork at officeWork from homeWeekend workModerna Therapeutics
Norwood, MA3 hours ago$83.5k - $117k
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Boston, MA4 days ago- ...billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations...Full timeTemporary workRemote work
The Nippon Telegraph And Telephone Corporation (NTT)
Boston, MA1 day ago $140k - $185k
...life-long cures to patients suffering from serious diseases.Position Overview:Beam Therapeutics is seeking a highly motivated Senior IT Business Analyst to join our IT Lab Systems team. This role is responsible for administration, configuration, enhancement, and support...Full timeBeam Therapeutics
Somerville, MA1 day ago$130k - $167.6k
...within the ArcGIS and ArcFM environment supporting Avangrid electric and gas companies. The role partners with business stakeholders, IT teams, and external vendors with the design, develop, and implement technology solutions, provide solution architecture guidance, and...Work at officeLocal areaIberdrola
Boston, MA1 day ago- Team Summary:The Retail IT Implementations team is responsible for planning, coordinating... ...Operations, Construction, vendors, field technicians, development teams, and other cross-... ...supports implementation activities, and helps ensure retail technology solutions are successfully...Work experience placementWork at officeLocal areaRelocationFlexible hours
Staples
Framingham, MA4 days ago - Coretelligent, LLC. in Needham, MA, is seeking an energetic IT Support professional to join our remote and on-site helpdesk. You will troubleshoot hardware and software, perform remote diagnostics, and respond to tickets under our SLA. The ideal candidate has 1-2 years...Remote job
$140k
US IT Service Desk Manager - Norwood - Greater Boston - $140k Join to apply for the US IT Service Desk Manager - Norwood - Greater Boston - $140k role at Michael Page. This range is provided by Michael Page. Your actual pay will be based on your skills and experience —...Work at officeLocal areaRemote work$30 - $35 per hour
Administrative And Technical Systems SupportThis position provides administrative and technical systems support for CRM, application, form, and related business systems within the Radcliffe Institute for Advanced Study. The role focuses on maintaining data quality and continuity...- ...breadth of technical skills.Strong organizational skills and attention to detail.Ability to take ownership where appropriate.Ability to help teams and projects successfully accomplish their objectives.Knowledge of Microsoft and Apple products.Understanding of ITIL...
$127.35k - $141.5k
...adaptation to business and/or technology changes. Engages directly with IT management, development teams, technical delivery teams, and... ...paying down tech debt.Shares their experience and expertise to help others grow. Leads and coaches within their team where possible,...Full timeH1bWork at officeRemote workEversource Energy
Westwood, MA1 day ago$68.4k
Company : Highmark Inc. Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines...For contractorsWork at officeLocal areaHighmark Health
Boston, MA2 days ago- ...pieces that can be used—and loved—for generations. The IT Service Desk Lead is responsible for leading the service desk and providing... ...: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage....Full timeRemote workFlexible hours
Arhaus
Boston, MA3 days ago - ...Help Desk Specialist Boston, MA – Onsite 3 days per week Role Summary This position is a high profile, first line of contact for all employees... ...contact or through troubleshooting and escalating to other IT groups. Employees are both external clients -- including lawyers...Work at officeRemote workShift work3 days per week
Talentify.io
Boston, MA13 hours ago $17 - $29 per hour
...anxious.Assist technologist in setting the patient for exam.Aid the patient getting on table.Ensure all safety devices are in place.Help makes the patient comfortable.Assist technologist upon completion of exam.Remove the patient from bore.Remove all safety equipment.Aid...Shift workShields Health
Boston, MA13 hours ago- New England Baptist Surgery Center in Dedham, Massachusetts is seeking a dedicated Anesthesia Technician/Operating Room Assistant for a full-time role. Responsibilities include assisting the anesthesia team during patient procedures, maintaining and restocking anesthesia...Full time
$125.4k - $188.2k
...and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.Pay Range:$125,400 - $188,200Disclosure Statement:The range provided is based on what we...Full timeSummer workFlexible hoursVertex Pharmaceuticals
Boston, MA1 day ago$105k - $120k
...a wealth management platform can be, and looking for people who want to help lead that next chapter. This role requires five days per week onsite in our Needham, MA headquarters. As an Senior IT Specialist, you will provide a high level of proactive technical support...Remote workWork visa- ...Support & Ipad Support - Desktop Support Technician Department: Information Technology | FLSA... ..., incident documentation in the IT ticketing system, and resolution of issues... ...hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated...Full timeWork experience placementWork at officeLocal areaRemote workAll shiftsShift workAfternoon shift
Ovation Workplace Services Inc.
Westwood, MA3 days ago $83k - $157k
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