IT Help Desk Technician
RTA Group
Dedham, United States | Posted on 06/08/2023 Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triaging and troubleshooting problems, resolving issues, escalating issues where needed and ensuring timely solutions to maintain a smooth technology experience. Monitor inbound help desk tickets through various channels (phone, email, chat). Initial triage and troubleshooting of incidents Resolve basic PC, smartphone, tablet, printer and access related issues Escalate complex system, network or hardware related issues to the appropriate team member Properly tag and classify tickets to drive accurate reporting Follow up on closed tickets to ensure customer satisfaction Analyze closed tickets to determine common themes Draft and publish knowledge base articles to address common requests and/or issues Shadow IT Asset Management, Network, Infrastructure and security teams as time allows to build additional skills to aid in troubleshooting Requirements A strong work ethic coupled with a curious mind, a willingness to learn and a desire for growth in the IT field Strong written and verbal communication skills 1 – 2 years of IT experience (Helpdesk, Asset Management, and/or Infrastructure) Experience working within a ticketing system (Zendesk, Servicenow, Jira, etc) Experience with Microsoft O365 Medical & Dental Insurance through Blue Cross Blue Shield Vision Coverage through VSP Generous Paid-Time-Off Program Fidelity Investments 401k Disability, Life, Accident & Illness Insurance Packages Discounted Fitness Memberships Free & Discounted Work/Life Resources On-Demand Professional & Leadership Development #J-18808-Ljbffr RTA Group
- ...Senior Help Desk Technician II Employment Type: Full Time CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1... ...tracking purposes Record and update required information for all IT-related tickets utilizing ITIL Creation of Incident work-...SuggestedFull timeFor contractorsWork at officeRemote workFlexible hours
Contact Government Services LLC
Boston, MA1 day ago - ...Job Description Job Description Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting...SuggestedFull timeFor contractorsWork at office
Contact Government Services, LLC
Boston, MA3 days ago - A leading IT support company is seeking a Help Desk Specialist to efficiently assist users with technology issues. In this role, you will provide initial triage and troubleshooting for various IT problems, ensuring a smooth technology experience. Candidates should possess...Suggested
- M.S. Walker is seeking a Service Desk Support Analyst to join our Information Technology team in Norwood, MA. This role is the front line for technology support across the company, handling hardware, software, and access issues, while also building out our knowledge base...Suggested
- IT Service Desk Technician Duration: Long-term Contract Mandatory Skills Strong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint Hands‑on experience troubleshooting hardware, software, and basic network issues...SuggestedLong term contractWork at officeShift work
$25 - $27 per hour
The Planet Group is looking for Help Desk professionals for contract-to-hire positions in Watertown, MA. Responsibilities include providing first-level technical support to staff and managing incoming requests. Candidates should have a minimum of 3 years in a technical...Hourly payContract workWork at office- M.S. Walker, Inc. is seeking a Service Desk Support Analyst to join the Information Technology team in Norwood, MA. You will be the frontline... ...our knowledge base and documentation while collaborating with IT to improve support. Occasional travel between company locations...
- Cognex Corporation, a leader in industrial machine vision, is seeking a Help Desk Support specialist to join the IT Department onsite in Natick, MA. You will be the first point of contact for Cognex users, handling requests via ServiceNow, phone, and walk-ins, and you will...
$27.48 - $35.73 per hour
...trends. Event Supervision Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, inventory, transportation, and maintenance...Hourly payWork experience placementWorldwideAfternoon shift$55k - $65k
...locations and corporate offices. This individual provides front-line help desk support, resolves hardware and software issues, assists with POS... ...corporate staff. Escalate unresolved issues to higher-level IT staff or external vendors as necessary. Maintain a log of...Full timeRemote workWeekend workAfternoon shift$29 - $44 per hour
...rewarding, and quirky environment. This role is based onsite five days per week. The Role Help Desk Support This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has...Hourly payContract workWork at officeLocal areaRemote work$55k - $70k
Service Desk Support Analyst Department : Information Technology Reports To: Director of... ...documentation, building out our knowledge base, and helping us make support better. We care most about... ...digital transformation continues. Prior IT experience is preferred but not required....Work at office$60k - $80k
...shared purpose. We are seeking an experienced IT support professional to serve as a key... ...VoIP and telephony systems, including desk phones and softphones. Maintain and manage... ...+ years of experience in an IT support or help desk environment. Strong working knowledge...Full timeWork at officeMonday to Friday1 day per week$19 - $20 per hour
...Operations Manager Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through... ...deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility...Work at officeLocal areaRemote workFlexible hours- Coretelligent, LLC. in Needham, MA, is seeking an energetic IT Support professional to join our remote and on-site helpdesk. You will troubleshoot hardware and software, perform remote diagnostics, and respond to tickets under our SLA. The ideal candidate has 1-2 years...Remote job
$105k - $120k
...Senior IT SpecialistAdvisor360° is the autonomous financial platform for advisors, the only open ecosystem built around the complete... ...effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.Join us on this journey....Remote workWork visa3 days per weekAdvisor360
Needham, MA4 days ago- Amplix, headquartered in Norwood, MA, is seeking a Technical Support Specialist I to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST. You will troubleshoot issues, assist with MDM, process activations, and manage warranty replacements...
- ...user accounts, groups, mailbox, license assignment in M365 Admin Center. Troubleshoot network issues - TCP/IP, DNS, DHCP, VPN. Handle IT Service Management - Ticketing via ServiceNow / Jira / ManageEngine, SLA adherence. Provide on-call / backfill support and ensure...Work at office
$86.4k - $129.6k
...you’ll enjoy as part of the Schneider Electric team:Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work...Full timeTemporary workImmediate startRemote workFlexible hoursShift workSchneider Electric
Boston, MA2 days ago- Job SummarySoftware development using the C, C++, QNX, LinuxExperience in Lua ScriptingExperience in RTOS environmentsExperience in Medical device software development is a plusExperience in IEC 62304 standardsKey ResponsibilitiesResponsible for software development using...
HCL Technologies
Boston, MA3 days ago $83.5k - $117k
Job DescriptionSenior Desktop Support AnalystThe Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management...Work at officeRemote workPlymouth Rock Assurance
Boston, MA5 days ago- Maximum Salary (US): 172000Minimum Salary (US): 87000Job SummaryDesign, develop, and maintain software solutions in C and C++ for Linux-based and embedded systems.Debug and optimize complex hardware/software integration issues across system- and board-level components.Contribute...Work at office
HCL Technologies
Boston, MA17 hours ago $140k - $185k
...life-long cures to patients suffering from serious diseases.Position Overview:Beam Therapeutics is seeking a highly motivated Senior IT Business Analyst to join our IT Lab Systems team. This role is responsible for administration, configuration, enhancement, and support...Full timeBeam Therapeutics
Cambridge, MA2 days ago$130k - $167.6k
...within the ArcGIS and ArcFM environment supporting Avangrid electric and gas companies. The role partners with business stakeholders, IT teams, and external vendors with the design, develop, and implement technology solutions, provide solution architecture guidance, and...Work at officeLocal areaIberdrola
Boston, MA2 days ago$77k - $202k
...technology solutions within our Software and Product Innovation practice, with a focus on Pricing, Promotions & Revenue Management. You will help translate business needs into functional and technical solutions, support implementation activities, and contribute to client...Full timeH1bPwC
Boston, MA17 hours ago- ...billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations...Full timeTemporary workRemote work
The Nippon Telegraph And Telephone Corporation (NTT)
Boston, MA2 days ago - ...of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately...WorldwideLong distanceNight shift
Worldwide TechServices
Needham Heights, MA2 days ago $62.44k - $70k
...that fosters diversity and inclusion.SummaryThe Desktop Support Technician is a part of the Bank's Information Technology Department and is... ...Comfortable working in a regulated environment and following documented IT/security proceduresIndustry standard certifications preferred (e...Temporary workWork at officeLocal areaRemote work2 days per week1 day per weekLeader Bank
Needham, MA2 days ago- New England Baptist Surgery Center in Dedham, Massachusetts is seeking a dedicated Anesthesia Technician/Operating Room Assistant for a full-time role. Responsibilities include assisting the anesthesia team during patient procedures, maintaining and restocking anesthesia...Full time
$68.4k
Company : Highmark Inc. Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines...For contractorsWork at officeLocal areaHighmark Health
Boston, MA3 days ago
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