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IT Help Desk Specialist - First Contact Tech Support

RTA Group

A leading IT support company is seeking a Help Desk Specialist to efficiently assist users with technology issues. In this role, you will provide initial triage and troubleshooting for various IT problems, ensuring a smooth technology experience. Candidates should possess strong communication skills and have 1-2 years of IT experience, ideally working with ticketing systems such as Zendesk or ServiceNow. The position offers comprehensive medical benefits and professional development opportunities. #J-18808-Ljbffr RTA Group

Vacancy posted 3 days ago
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