Assistant Property Manager

Assistant Property Manager

Ginkgo Residential LLC is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Carolinas, delivering quality, value, and exceptional service to our residents.

At Ginkgo, our work is guided by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These principles shape how we serve our residents, support our teams, and care for our communities.

Position Overview

As the Assistant Property Manager, you will be a key driver of the property's day-to-day operations, supporting the Property Manager in maintaining high standards of management and resident satisfaction. You will act as a champion for residents and team members, living our values by ensuring every interaction is respectful, intentional, and contributes to a thriving community.

Key Responsibilities

• Oversee daily property operations while modeling People Come First, ensuring residents feel valued and supported
• Manage resident relations by addressing inquiries and resolving issues promptly and empathetically
• Support financial management including rent collection and accurate record-keeping, acting with purpose in all transactions
• Assist with leasing responsibilities: showings, applications, move-ins/move-outs, and final unit walks, delivering a consistent and welcoming experience
• Coordinate maintenance requests and follow up to maintain safe, functional, and well-presented homes (Rooted in Sustainability)
• Support marketing and retention initiatives to attract new residents and foster long-term community engagement
• Collaborate with colleagues to achieve operational and financial goals, cultivating and elevating team success and shared growth

Qualifications/Requirements

• Education: Bachelor's degree in Business Administration, Real Estate, or related field preferred. In lieu of a bachelor's, an Associate's degree plus 3+ years of relevant experience required
• 3+ years in property management, leasing, or related field
• Strong communication, interpersonal, and organizational skills; ability to multitask in a fast-paced environment; work independently and collaboratively
• Proficiency in property management software (Entrata/Yardi preferred) and Microsoft Office Suite
• Valid state issued driver's license required.

Physical Requirements

• Must be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry or maneuver weights of up to twenty-five (25) pounds and fifty (50) with assistance.
• Regular travel may be required to assist other properties as needed, attend training classes, meetings or other situations necessary for the completion of some or all of the daily responsibilities.
• Must be able to work a flexible schedule, including evenings and weekend.

What We Offer

• Competitive pay with performance incentives
• Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

Ginkgo Residential LLC is an Equal Opportunity Employer

An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.

Ginkgo Residential LLC participates in E-Verify

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.