Seasonal Retail Sales Associate

Job Description

Job Description

Description:

Center Art LLC, managed by the Center Art LLC, is partnering with Chihuly Studio to operate the Chihuly Garden and Glass Exhibition on the Seattle Center grounds next to the Space Needle.

GENERAL POSITION SUMMARY:

The Retail Sales Associate supports Center Art’s mission, vision, and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability, and ownership.

The Retail Sales Associate is responsible for the highest level of Guest service and sales at the Chihuly Exhibition gift shop. This includes, but is not limited to: greeting, upselling, store housekeeping and efficiency when dealing with large volumes of Guests. This position also supports the sales of fine art.

PRIMARY FUNCTIONS:

We Create our Future. Today.

• Promote a clean, positive, courteous, and professional attitude and appearance to all Chihuly Garden and Glass Exhibition Team Members and Guests.
• Be a communications specialist: interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner.
• Always remain respectful and courteous.

Own It

• Be a safety officer: see something, say something. It is the responsibility of every Team Member - Own it.
• Maintain a high level of security at all workstations in accordance with company policies and procedures.
• Assist the gift shop leadership as assigned in store operations.
• Understand gift shop procedures and product selection.
• High level understanding and knowledge of Fine art and particularly Dale Chihuly. Ability to handle and sell high valued art in a professional and comfortable manner.
• Suggest additional merchandise with each transaction (Upsell when appropriate).
• Take a proactive approach to folding, re-organizing, cleaning, re-stocking, and other retail housekeeping duties.
• Maintain operational accuracy while maintaining speed of service (the ability to manage heavy traffic in a timely manner).

Take Care

• Ensure cleanliness and participate in cleaning of work area and as assigned.
• Incorporate and support initiatives that improve overall health and wellness.
• Remain visible and accessible in scheduled areas of gift shop.
• Provide lateral support to other departments when needed or assigned.

Be Open, Help People Grow

• Assist in the ongoing training of fellow Team Members in the operation in the Retail Sales Associate position.
• Work successfully with both a diverse Team and Guests.

Work Smarter, Not Harder

• Be intentional in understanding processes, procedures, and systems. Continuously look for opportunities to improve efficiency, incorporate and share key learnings.
• Accurately process transactions through a point-of-sale system for retail transactions. Make recommendations of items to meet Guests’ needs.
• Assist in opening and closing exhibition department routines including cleaning and sanitizing of the exhibition. Set your Team Members up for success!
• Adhere to company and departmental policies.

Life is too Short

• Anticipate and Connect - Be informed of scheduled group reservations and any special needs that may need to be addressed
• Collaborate and create segues to each experience along the Guest journey.
• Focus on solutions, not on frustrations.

Big Legacy, Small Footprint

• Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality.
• Participate in community outreach opportunities.
• Lead by example and assist Guests and Team Members in responsible practices.

We Innovate, Be Iconic

• Approach the experience through the lens of the Guests and apply our Brand filters.
• Provide information about the Chihuly Garden and Glass Exhibit, other attractions, Seattle, and the surrounding area.
• Prioritize, delegate, and follow up on all store related issues including customer service, safety, policies, and procedures.
• Any other responsibilities defined by management.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Proven great Guest service skills.
• Professional appearance and attitude.
• Ability to effectively communicate using the English language.
• Strong initiative, multi-tasking, and decision-making ability.
• Effective problem-solving techniques and troubleshooting capabilities.
• Competent in general principles of mathematics.
• Team player attitude.
• Ability to react quickly and correctly in a fast-paced environment.
• Comfortable working with a diverse population.
• Comfort handling and selling high value art in a professional manner.
• General computer literacy.
• Ability to lift 25 pounds, use manual dexterity entire shift, stand for long periods, and work in confined space.

Seasonal, Hourly Position, through the end of September

Starting Rate: $21.30 -$21.30 / hour

Eligible for a performance-based increase after a successful 90-day review.

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Holidays (7 per year)
• Paid sick leave
• Vacation pay (3 weeks accrual after one year of service)
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards alcohol or admission ticket purchases)
• 4 friends and family admission tickets per year.
• Charitable Contributions / Matching Gift, up to $500 year
• $50 / month towards orca card or parking

At Chihuly Garden and Glass, we believe in building a vibrant community by connecting people to art in meaningful ways. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.