Salesforce Business Analyst - US

Salesforce Business Analyst

Location: Waukegan, IL (Work from Office)

Duration: Only FTE. (No H1B Transfer)

Responsibilities

• Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements.
• Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process.
• Build a clear requirements development strategy for each [Removed]
• Strong understanding of Salesforces capabilities and limitations and can clearly communicate to customers and internal business stakeholders.
• Ability to organize and drive process reengineering sessions.
• Responsible for identification and inventory of customer process pain points and gaps in best practices
• Perform rapid analysis and decomposition of complex business information into technical process components.
• Perform business process modelling, user experience modeling and basic technical architecture diagramming
• Can interpret technical and business strategy roadmaps and apply a detailed technical solution
• Comfortable building and demonstrating prototypes in Salesforce
• Has hands on experience in several large-size implementations using salesforce.com Service Cloud and adjacent technologies
• Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
• Manage deployment activities with IT and business units
• Lead and Manage User Acceptance Testing (UAT)
• Ensure thorough, high quality and standardized documentation is in place for projects:
• Review, analyze, and create detailed documentation of use cases, business processes along with users needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
• Document process workflows and make appropriate recommendations to impact operational efficiencies
• Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
• Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan

Required qualifications and background

• Extensive broad technology experience, 5-8 years of experience in business analyst or similar role by function, 5+ years preferred
• Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream.
• Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture.
• Ability to coordinate and understand data modeling, ETL development and testing activities.
• Excellent written and oral communication skills, ability to articulate and document processes and workflows.
• Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams.
• Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget.
• Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design.
• Education: Bachelor of Art or Science minimum with demonstrated academic achievement

Preferred

• Experience in a Client Service business and/or client facing role
• Experience in Salesforce Service cloud with integrations
• Experience in SQL and/or NoSQL database understanding, design, architecture
• Salesforce.com admin level certification
• Experience with reporting tools like Microsoft Power BI, Tableau
• Experience in testing and bug reporting tools