Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Paid time off
• Vision insurance

Role Description
This is a full-time, on-site role based in Canandaigua, NY, for a Customer Service Representative. The Customer Service Representative will handle day-to-day client interactions, ensuring a positive customer experience. Responsibilities include assisting clients with inquiries, resolving issues, providing product and service information, coordinating with other agency team members, and maintaining high levels of customer satisfaction. The role requires effective communication, attention to detail, and a customer-first mindset.

Qualifications

• Customer Service, Customer Satisfaction, and Customer Support skills
• Strong understanding of Customer Experience and the ability to enhance client interactions
• Proficiency in Phone Etiquette for professional and effective communication
• Exceptional at problem-solving, detail-oriented, able to multitask, organization skills, and time-management skills.
• Ability to work in a fast-paced environment and adapt to client needs
• High school diploma or equivalent; additional education or certifications in relevant fields are a plus
• Proficiency with basic computer applications and customer service software

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Team outings quarterly

Compensation $40,000.00 - $60,000.00 per year