Customer Service Associate

General Summary The Customer Service Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service Provide a positive representation of Bill's Ace Hardware. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Possess a friendly outgoing demeanor; work well with customers as well as associates. Ensure all pages and calls are answered promptly, courteously and effectively. Forward any customer complaint that cannot be handled to a member of management. Possess strong product knowledge and knowledge of store layout and location of products. Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations Assist in creating a positive, professional and safe work environment. Assist with receiving, checking in and stocking of merchandise throughout the store. Assist with maintaining back stock levels. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. Assist with merchandise resets through the store. Provide assistance to Department Specialists, i.e., price changes, special orders. Ensure signage is current throughout the store. Communicate any Store Support Center issue to the Manager for follow up. Communicate any merchandising, cost control or sales idea to the Manager. Participate in store meetings. Be professional in appearance and actions. Perform all other duties as assigned. Learning Opportunities Working at a hardware store you can learn how to: Cut keys or rekey locks Cut glass Drive a forklift Mix paint Fill propane Or generally learn about: Plumbing Electrical Gardening Barbecues/Grilling Power tools Customer service and so much more! Physical Demands Standing, walking, lifting (up to 25 lbs), climbing Time Commitment Options - Full Time or Part Time Available! Part Time Requires one of the following: Work both Saturday and Sunday – 16 hours Work (5) 4 hour weekday afternoon/evening shifts – 20 hours Overtime is paid on more than 8 hours in a day Location – We are hiring for both locations! Concord, CA – 4451 Clayton Rd Martinez, CA – 3610 Pacheco Blvd Benefits 401k with company match Full medical and dental insurance Optional life insurance Accrued PTO Flexible scheduling Merit based pay increases and bonuses and more! #J-18808-Ljbffr