Sr. Digital Product Owner Associate

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.WHAT YOU WILL DOThe Sr. Digital Product Owner Associate supports the execution of product initiatives by helping translate business needs into clear user stories, acceptance criteria, and process documentation. This role works closely with business partners, delivery teams, and senior product leaders to maintain the product backlog, clarify requirements, support Agile ceremonies including product demos to stakeholders, to help ensure solutions meet business needs and quality expectations. This role contributes to testing, release readiness, and continuous improvement efforts while developing product knowledge and supporting the delivery of customer and dealer-focused enhancements.HOW YOU WILL MAKE AN IMPACT1. Backlog Support & Requirements DocumentationPartner with business stakeholders and senior product team members to gather requirements and document business needs.Draft user stories, acceptance criteria, process flows, and supporting artifacts for review and refinement.Maintain backlog items to ensure requirements are organized, understandable, and ready for development activities.Support backlog prioritization by collecting input on business value, dependencies, risks, and timing.Help ensure requirements align with applicable business processes, controls, and quality standards.2. Stakeholder Coordination & Agile Team SupportWork with cross-functional teams including business, technology, operations, QA, and compliance to support delivery efforts.Participate in Agile ceremonies such as backlog refinement, sprint planning, standups, reviews, and retrospectives.Support regular stakeholder reviews/demos, gather feedback, and incorporate insights into roadmap/backlog decisions.Provide timely clarification on requirements, business rules, and expected outcomes to support development and testing.Document stakeholder feedback, open questions, and decisions, and escalate issues as needed to senior product leadership.Support alignment across teams by tracking action items, dependencies, and follow-ups throughout the delivery lifecycle.3. Testing, Release & Continuous Improvement SupportSupport test planning and user acceptance testing by validating requirements, preparing test scenarios, and documenting results.Assist with release readiness activities including documentation updates, communications, training support, and issue tracking.Monitor production feedback, defects, and enhancement requests, and help translate findings into backlog updates.Track basic delivery and product performance metrics and prepare status updates for leadership and stakeholders.Identify opportunities to improve processes, documentation quality, and team efficiency within the product delivery lifecycle.4. Cross-Functional Collaboration & Delivery CoordinationPartner with internal teams such as UX, data, architecture, security, and support to gather information and coordinate delivery needs.Track cross-team dependencies, risks, and issues and communicate status to the appropriate stakeholders.Support coordination with external vendors or partners by documenting requirements, timelines, and outstanding action items.Contribute to smooth execution by maintaining organized documentation and following through on assigned deliverables and product support activities.5. Product Performance & InsightsDefine and track KPIs and success metrics.Use data and user feedback to inform decisions and continuous improvement.QualificationsWHAT YOU WILL BRING TO THE ROLEMinimum 4-6 years related experience in product ownership, product management, business analysis, digital product delivery, or a related business or technology role with exposure to customer-facing, dealer-facing, and/or back-office operations.Experience working in Agile or hybrid delivery environments with involvement in backlog management, requirements gathering, user story development, and cross-functional coordination.Experience supporting implementation, testing, release activities, or process improvement initiatives is preferred.Automotive or financial services industry experience is a plus.Experience with dealer, sales enablement, servicing, or commercial portals is a plus.Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.SAFe Agile and/or Six Sigma certification a plus.Salesforce certifications are a plus.Ability to work effectively both independently and within a team in a fast-paced environment, with strong initiative, accountability, and attention to detail.Working knowledge of Agile principles, product development lifecycle concepts, backlog management, user story writing, and acceptance criteria documentation.Ability to gather, analyze, and document business and user requirements clearly and accurately to support product delivery.Strong organizational and time management skills, with the ability to manage multiple tasks, priorities, and deadlines simultaneously.Effective verbal and written communication skills, with the ability to collaborate with business stakeholders, technical teams, and cross-functional partners.Ability to participate in Agile ceremonies, clarify requirements, track action items, and support delivery team alignment throughout the product lifecycle.Working knowledge of CRM systems, business process management, digital workflows, and process automation concepts.Ability to support testing and release activities, including preparing test scenarios, validating outcomes, documenting defects, and tracking follow-up items.Analytical and problem-solving skills with the ability to identify issues, evaluate options, and recommend practical solutions.Familiarity with customer journeys, user needs, process mapping, and data-informed decision making is preferred.Understanding of system integrations, technical dependencies, and digital platform concepts is a plus.Ability to build productive working relationships, receive feedback, adapt to changing priorities, and contribute to continuous improvement efforts.Proficiency in Microsoft Office tools such as PowerPoint, Visio, Excel, and Word; familiarity with Agile, requirements, or project tracking tools is a plus.WE TAKE CARE OF OUR PEOPLEAt HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.Benefits HighlightsHybrid flexibility – 4 days in office, 1 day remoteVehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honorBecause great benefits help you thrive—personally and professionally.WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.OTHER DETAILSOur Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: IT Strategy & PlanningJob Type: RegularSchedule: Full-time