Team Leader

Chick-fil-A Denver (NC) Leadership Opportunity

At Chick-fil-A Denver (NC), we are more than just in the chicken business. We are in the people business. We exist to serve our team, our guests, and our community. We show care for each other by intentionally crafting a culture where you can truly enjoy coming to work. We are committed to providing a remarkable experience and we need highly motivated individuals to accomplish this mission on a daily basis.

Are you looking to be a part of something bigger than yourself? Are you looking to have a positive impact on those that you come in contact with throughout your day? If you answered "yes", we have the perfect opportunity for you!

What to Expect:

You can expect to join a fast-paced environment where you are encouraged and challenged to do more, be more, and become more. You can expect to actively contribute to our business results and be a part of one of the fastest growing organizations in our community. You can expect to work directly for a family-owned business which allows you to be known and cared for personally.

Your Opportunity:

Leaders at Chick-fil-A Denver (NC) begin in a mid-level leadership role, responsible for leading culinary and/or hospitality operations on their shift to deliver on exemplary guest experiences. Our leaders drive execution, consistency, and speed of operations, ensuring food safety and quality meet Chick-fil-A standards. They develop team members during their assigned shift, upholding team member policies, providing necessary communication, and taking immediate steps to protect the Chick-fil-A brand and reputation of Chick-fil-A Denver (NC).

Your Impact:

• Oversees daily shift operations through role placement, breaks, and production flow
• Open and/or close the restaurant efficiently
• Manage labor and team productivity
• Effectively control cash management through tasks such as counting drawers, managing safe and finalizing the day.
• Ensures food quality, accuracy, speed and presentation meets Chick-fil-A standards
• Oversees and monitors shift operations with a food safety mindset, both from our local health department and corporate SAFE standards, in order to ensure we are storing and serving food safely.
• Uphold all food safety guidelines and ensure compliance with FDA Food Code.
• Coaches and mentors all team members to develop a waste reducing mindset.
• Supports initiatives in the restaurant that help drive performance towards goals
• Supports onboarding and training of new team members. Equips all Team Members with the correct knowledge and skills to excel.
• Create eye contact, smile and speak enthusiastically while making emotional connections with guests
• Coaches, trains and develops team member skillsets in real time
• Celebrates positive behaviors and good results through individual and team recognition.
• Partners with other leaders to ensure smooth handoff and service flow between shifts
• Troubleshoot operational challenges quickly and effectively
• Uphold Chick-fil-A values and culture for self and team during every shift
• Effectively resolve guest complaints using the HEARD model, responding in a timely and respectful manner that leads with guest satisfaction through resolution.
• Adhere to and enforce all restaurant policies and procedures

A Culture That Cares About You:

By coming to be a part of our Chick-fil-A Denver (NC) team, you will receive -

• Pay: $18-24/hour for team leaders. Starting pay is contingent on availability and flexibility. Increased pay upon completion of training period, as well as additional pay increases with skill advancement.
• Food and Drinks Provided: Free meal and drinks as part of your workday!
• Paid Time Off: Accrue PTO hours
• Free virtual medical care for all team members and their household members via Direct2Care.
• Insurance Options: A variety of affordable medical, dental, vision and supplemental insurances with employer paid medical contributions and life insurance for full-time team members
• Retirement: 401(k) with 4% match for eligible employees
• Scholarship Opportunities: Two scholarship opportunities for eligible candidates to help aid college pursuing team members - True Inspiration Scholarship ($25,000) and Leadership Scholarships (up to $2,500) annually
• Future Opportunities for You: This role can begin your journey to opportunities like owning a franchised business, a corporate career, a local career OR it can be simply the way to help pay your way through college as you pursue other dreams. Either way, this role is designed to accelerate your professional – and personal – development. No matter how long you choose to work for us, the exposure and opportunities you get here help you build your future.

Must-Have Characteristics:

• Must possess leadership traits that Chick-fil-A seeks in future leaders: Character – aligns with Chick-fil-A values, Chemistry – relationship builder, coaches others to perform at their best, and Competency – results oriented, a systems thinker, a quick study and activator.
• Servant leader, team oriented with a passion for people and world class service.
• Well organized leader with excellent verbal, written and electronic communication skills.
• Understands food safety risks and key behaviors.
• Makes sound operational decisions when senior leaders are not present.
• Goal driven leader who effectively tracks and shares performance with team.
• Must possess the ability to drive and manage change to continuously improve. Always seeks out opportunities to improve performance by seeking to improve daily.
• Coaches other leaders and team members on how to effectively deliver Chick-fil-A's brand strategy.
• Ability to motivate and encourage team members to uphold excellence in all they do.
• Lead by example. A good leader should be able to:
• Review progress at key milestones.
• Intervene if needed to remove obstacles.
• Communicate with other leaders.
• Hold others accountable for their actions.
• Keep action items on track.
• Be committed to personal growth. This includes giving and receiving feedback well and striving for continuous improvement through self-development.
• Availability to work most Fridays and Saturdays

*No experience is necessary. However, you must be a minimum age of 18+ years old to apply for this job. If this opportunity sounds like the right fit for you, submit your application so that we may get to know you. We sincerely look forward to meeting you!

Location: Denver, NC

Work Schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift
• 10 hour shift

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Paid training
• Disability insurance
• Flexible schedule
• Employee discount
• Other