Night Auditor (Front Desk)

Night Auditor

We are seeking a reliable, detail-oriented Night Auditor to oversee the hotel during the overnight shift from 11 pm to 7 am. This role is a mix of guest service and auditing/verification of reservation confirmations or cancellations, ensuring a smooth, quiet, and safe overnight experience for our guests.

Schedule and Overview

• Shift: Overnight, 11:00 pm 7:00 am
• Position: Front desk / guest service and night audit
• Reports to: Hotel General Manager

Key Responsibilities

• Provide warm, professional guest service at the front desk throughout the night.
• Answer and respond to guest emails, including reservation questions, special requests, and general inquiries.
• Verify that payments for hotel reservations are processed correctly, including checking authorizations, charges, and resolving declines.
• Answer incoming phone calls, assist with guest inquiries, and route calls as needed.
• Act as the primary overnight contact for in-house guests with questions, concerns, or issues.
• Monitor the status of guest stays (arrivals, in-house, departures) and ensure reservations are accurate.
• Document and report any guest issues, maintenance concerns, incidents, or unusual activity to the management team via email and internal notes.
• Complete end-of-day procedures as assigned (basic night audit tasks, reports, checklists).
• Maintain a calm, secure, and quiet environment in the lobby and public areas during the night.
• Follow all safety, security, and emergency procedures.

Qualifications

• Previous hotel front desk, customer service experience preferred.
• Strong communication skills, both written (email) and verbal (phone and in-person).
• Comfortable using computers, email, and basic hotel or reservation systems (training provided).
• High attention to detail when handling payments, guest information, and reports.
• Ability to work independently and stay alert and organized throughout an overnight shift.
• Professional, calm, and courteous demeanor, especially when handling guest concerns.

Work Environment

• Overnight, primarily stationary at the front desk with periodic walks of the property as needed.
• Quiet, guest-focused environment with an emphasis on safety, security, and service.

If you are dependable, enjoy working independently, and take pride in creating a smooth, worry-free stay for guests, we'd love to hear from you.