ELIGIBILITY SPECIALIST I

Select how often (in days) to receive an alert: The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website . Requisition No:883422 Agency: Children and Families Working Title: ELIGIBILITY SPECIALIST I - 60062941 Position Number:60062941 Salary: $1,392.96 bi-weekly, $36, 216.96 annually This posting will be used to fill position vacancies Career Service. Current employees will be compensated in accordance with the DCF salary policy. Whatyou willdo: Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated toassistingthe vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical differenceby makinga tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM! How you will make an impact: The primary function of an EligibilitySpecialist involvesdeterminingthe eligibility of applicants and recipients forgovernmentassistanceprograms. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize,planand project their work, whileremainingflexible to frequent changes in the program policy and/or computer-based systems. The duties of a typical day are as follows: Interviewing applicants to obtain and verify information needed todetermineeligibility for Food Assistance, Medicaid, and Cash Assistance. Learningnumerousstate and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations. Instructing clients in completion of variousforms, andreviewing the applications and formssubmittedfor completeness and accuracy. Determiningprogram eligibilityin accordance withcurrent regulations using a computer-based eligibility system. Researching information provided by an applicant until satisfactory explanationsregardingeligibility status is confirmed. Reporting cases where identity theft or fraud is suspected. Advising clients of deadlines, time frames, and necessary actions tobe taken. Working with clients who may not take the necessary actions within the requiredtime frame. Establishing andmaintainingmultiple electronic files and conducting regular reviews and updates. Documenting all communications and contacts with clients. Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels aremaintained, and cases are processed within the specifiedtime framesset by federal and state regulations. Computing and authorizinggovernmentassistancebenefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer. Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy. This position may require face-to-face contact with clients. Qualifications: Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurancepoliciesordeterminingeligibility. ORAssociatedegree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hourscan substitute for the experience.(When applying please attach required education, certification, or licensure). Ability to attend an 8 - 12-week mandatory training course. Additional Information/Requirements: All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process:Within 3 days of the link being sent by email,the assessment must be completed. Typing (TT)– A test of typing speed, measuring both speed and accuracy. General Aptitude Mobile Evaluation(GAME)– A testto evaluate critical thinking, problem-solving ability, attention to detail and the ability to learn and applynew information. Employee Personality Profile (EPP)– A test to assess personality traits. Hired candidatesmay be eligible for telework if they are employed with the department for a minimum ofninemonths, have completed training, and meet or exceed all performance expectations. Languageproficiencymay be considered in the selection process asdeterminedby Agency needs at the time ofselection. Incumbents may be expected to work during emergency situations or natural disasters. Knowledge, Skills, and Abilities: Apply the laws, rules, and regulations governing eligibility and grant determination for multiplegovernmentassistanceprograms and the case administration of these programs. Ability to review imagessuch as pictures or handwritten notes tomake eligibility determinationsbased on the information provided. Documents provided by clients are uploaded electronically and converted into images for review and eligibility determination. Communicate with others to obtain and verify information concerning eligibility. Detect and evaluate potential fraudulent situations. Analyze and interpret written, numerical, and verbal data from various sources. Enter data accurately into a computerized system. Navigate through computer screens, complete, and review basic computer documents and other forms. Plan and organize caseload to ensure work is completedin accordance withregulations relating to eligibility and timeliness. Read, understand, apply complicated and detailed regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Establish andmaintaincooperative working relationships with the public and staff. Use computers and related software packages. Follow written and oral directions and instructions. Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge,skillsand/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history. If you experience problems applying online, please call the People First Service Center at View phone number on click.appcast.io. Benefits of Working for the State of Florida : Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. Where you will work: Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida,you’renever more than 60 miles from a body of saltwater. Andif the beachisn’tyour scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, andwalks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State isa great placeto live and work – Come join our team! About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce thatoperateswith integritymaintainsloyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended orvoided, and you willbe requiredto repay all benefits received depending upon the date of your retirement. The position will perform all job tasksin accordance withlaws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. We hire only U.S. citizens and lawfully authorized alien workers. Participation in the State of Florida Direct Deposit Program isrequiredas a condition of employmentper F.S. 110.113, and enrollment must be completed within the first #J-18808-Ljbffr