Service Dispatcher (Electrical / HVAC / Plumbing)

Job Description

Job Description

Residential & Commercial Service Dispatcher

Are you a scheduling superstar with a knack for logistics and a passion for teamwork? Join Current Electric’s award-winning Residential & Commercial Service Team and play a vital role in keeping our Superheroes on time, on task, and delivering WOW service to our customers. CALL US AT View phone number on us.fitly.work and tell us about yourself!

Who We Are

At Current Electric, we empower our team to be Superheroes—people who rise to the challenge, help others, and bring positive energy to everything they do. We take pride in our culture of collaboration, growth, and exceptional service. Our team doesn’t just show up to work—we show up for each other and our customers.

Why Choose Current Electric

• Competitive Salary between $50,000 - $60,000 annually (compensation based on experience)
• Comprehensive Health Benefits (medical, dental, vision, and company-paid life insurance)
• Health Savings Account (HSA)
• Work-Life Balance: Paid vacation and holidays / Flexible schedule
• 401(k) with company match up to 4%
• Employee referral bonus program
• Performance-based bonuses
• Tuition reimbursement and paid training opportunities

The Big Task of a Residential & Commercial Service Dispatcher Your mission is to connect the right technician with the right job at the right time. You’ll manage schedules, optimize routes, and provide real-time support to ensure both our customers and team members have a seamless experience.

Key Responsibilities

• Dispatch the best-suited technician to each job based on location, skillset, and opportunity
• Monitor technician schedules and adjust as needed to maximize efficiency and responsiveness
• Communicate clearly with customers, technicians, and office staff—must enjoy being on the phone with both clients and techs
• Maintain respectful and positive relationships with team members and clients
• Collaborate with the Service Manager(s), Call Center Lead, and Warehouse Coordinator
• Identify and escalate service issues or concerns in a timely manner
• Utilize CRM software (ServiceTitan preferred) to track schedules and job details
• Participate in training and development to continuously grow your skills
• Support the coordination team with additional tasks as needed
• Team player who’s flexible and embraces change

What You Bring to the Team

• 2–4 years of dispatching experience in a trades or service company preferred
• Strong geographical knowledge of the Milwaukee metro area and surrounding service zones
• Ability to multitask, stay organized, and manage competing priorities
• Excellent communication and interpersonal skills
• High emotional intelligence and self-awareness under pressure
• Proficiency in Microsoft Office (Excel, Word) and CRM systems (ServiceTitan a plus)
• Ability to work independently and as part of a collaborative team
• A positive attitude, humility, and a drive to exceed expectations

Here’s What You Can Expect When You Join Us

• You’ll be part of a team that celebrates wins, supports each other through challenges, and believes in bringing your best every day.
• You’ll be empowered to make decisions and be a key part of our service success.
• Your role will directly impact customer satisfaction and technician performance.

Job Type : Full-time

Salary : $50,000–$60,000 annually, based on experience and qualifications

Schedule: Monday to Friday, 8-10 hour day shifts

Experience Level: Minimum of 2 years in a dispatching or service coordination role

Location: Wauwatosa, WI 53222

• Must be able to reliably commute or plan to relocate before starting

If this sounds like the right role for you, we’d love to meet you. Join us in energizing lives and powering possibilities—apply today!