Field Service Technician

Job Description

Job Description

Primary Responsibility:

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams.

Duties and Responsibilities:

• Daily communications, both verbal and written, with customers, sales, engineering and manufacturing
• Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates
• Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment
• Complete onsite repair, replacement and upgrade of existing equipment
• Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment
• Maintain tools and equipment required to provide hands on work at customer location
• Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit
• Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions
• Perform onsite application reviews making application and product recommendation
• Assist Sales and customer in ROI calulations for upgrades and new sales opportunities
• Complete detailed written reports for all services provided onsite and remotely
• Provide detailed sales recommendations for new, upgrade and replacement parts
• Enter quotes and orders related to field service and support
• Manage scheduling of all onsite and remote service
• Work collabrotively with manufacturing and engineering to ensure service schedule coverage
• Manage waste responsibly (utilize proper containers, participate in the recycling programs)
• Promote energy conservation
• Maintain safety compliance for all International, Federal, State and Site specific service requirements
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives.

Minimum Qualifications

Knowledge/Skills/Abilities:

• Excellent written and verbal communication skills
• Strong problem solving skills and efficient management of time and resources
• Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms
• Ability to read blueprints and drawings understanding tolerancing and specifications
• Good understanding of machining/shop mathematics
• Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc
• Travel globally
• Self-managed and capable of completing tasks in a timely manner

Education/Experience:

• Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience
• 5+ years experience in industrial, mechanical, electromechancial, converting or paper making required

Physical requirements:

• Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation
• Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.
• Sit/stand/walk 8-16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)
• Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.
• Good corrected vision, depth perception, color vision, and field of vision. Prescription safety glasses may be required.
• Must be willing to travel at least 80% of the time

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.