Member Services Representative

Member Services Representative

The Marion Family YMCA has partnered with Marion City and Marion City Schools to operate the Rec and Resource Teen Center at 240 West Church Street, in downtown Marion. The Rec Center offers a centralized, safe location for teens (grades 6-12) to socialize, seek support, and engage in activities and resources that will help prepare them for success. The Rec consists of a gymnasium, teen lounge, art/maker space room, and Tech Lab. The Rec Center is open Monday-Friday 2:30-7:00 PM during the 2025-2026 school year with varying hours during the summer months.

The Member Services Representative, working as part of the Membership Service Team, will deliver professional customer service, relationship building, and sales skills to create a welcoming environment at the YMCA's Rec and Resource Center site. The incumbent will additionally provide in-depth information, such as memberships, programs, activities, special events, etc. The incumbent will assist with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

Weekly responsibilities include helping check-in teens to the Rec Center, promoting and signing up participants for programs, helping with snack and dinner services, and may assist with designing and implementing a variety of age-appropriate activities for teens including group games, arts & crafts, clubs and hobbies, social emotional learning activities, sports and more.

Part-time position (10-15 hours per week)

Requirements

Position requires a compassionate person with excellent listening skills. Prefer individuals with customer / member service experience. Incumbent must have knowledge of general office skills (typing, filing, balance cash drawer, etc.); excellent interpersonal and problem-solving skills; and ability to connect with people of diverse backgrounds. Other requirements include basic computer knowledge; obtain within 90 days and keep current certifications in First Aid and CPR with AED and must be at least 18 years of age.

Build meaningful relationships with teen members, guests and participants; help teens connect with one another and to the Y.

Maintain a clean & sanitary environment by following the member service protocols for health, cleaning & sanitizing; and proactively cleaning & sanitizing any area of the building as needed.

Work daily to nurture the potential of youth and teens; help people improve their well-being; and provide opportunities for people to give back and support their neighbors.

Provide excellent service to members, guests, and program participants in the facility and on the phone, contributing to member acquisition and retention; greet members by name whenever possible.

Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Sell memberships and programs according to current policy and procedures.

Keep informed on all Y programs. Reads all communication memos, and emails and alerts before beginning each shift.

Maintain clean, safe and organized Service Center.

Have full knowledge of and uphold / enforce Y policies.

Give tours to prospective members utilizing Listen First skills.

Conduct self in a professional, friendly, helpful, courteous, enthusiastic and diplomatic manner.

Consistently apply all Y policies dealing with member services.

Know and follow emergency procedures. Report incidents and accidents on appropriate forms.

Receipt payments and balance cash drawer at end of shift.

Attend all required in-service trainings and staff meetings.

Assist supervisor, CEO and staff team as necessary / requested to ensure successful outcome of Y operations and mission.

The incumbent must be able to fulfill the above job requirements by purposefully and seamlessly challenging her/himself and others to accept and demonstrate the positive values of Caring, Honesty, Respect, and Responsibility.