Customer Service Clerk

Mediator Position

Position that acts as a mediator between retailers and manufacturing. Answers emails and phone calls from retailers and Corp involving acknowledged orders. Works closely with project managers and repair personnel. Backup for switchboard operator on multi-line telephone system, answering incoming calls and directing callers to appropriate personnel.

Major Accountabilities/Critical Responsibilities:

• Must maintain a record of all upholstery repairs and reschedule all orders involved with them. Update Silao spreadsheet with repairs.
• Answer all email and phone inquiries regarding acknowledged orders, giving informative responses within 24 hours.
• Review WIP report received from corporate once per month.
• Must be able to work closely with SPM's and our repair personnel to help them efficiently move orders through production.
• Answer any phone calls regarding acknowledged orders and SRs.
• Is the switchboard operator.
• Help the SR team with inserting SR's when needed.
• Update shipment information and billing information on SR's several times per week. Update SR spreadsheets (fabric, insert and parts.)
• Supervisors report receive from Plant 2 on Thursdays and update notes on each order as to the development. Reschedule order, if necessary.
• Minimum 2-3 years of experience.
• May perform other duties/special or non-routine assignments as instructed.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts Health Care & Dependent Care, Commuter Saving Plans Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.