IN OFFICE Customer Service Representative & Administrative Assistant

Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant Job Description Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people's lives? Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes? If so, you're in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today! Why You Should Join Our Team We Invest in You - We offer robust training to help you grow your skills and provide resources to support your success. We Collaborate with You - You'll work closely with our team and service technicians to ensure that customers receive the best possible service. We Share Our Success with You - We've figured out the formula for delivering an exceptional customer and team experience and want you to be part of it. Your Responsibilities As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations. Customer Service Responsibilities Answer customer calls and schedule jobs according to their needs. Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules. Follow up with customers to address unsold work and ensure all concerns are resolved. Administrative Responsibilities Perform data entry and maintain accurate records of customer interactions, schedules, and job status. Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary. Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs. Help maintain office organization and supplies. Take supplies to Service Professional's in field as necessary. How We Measure Success Customer Satisfaction - Deliver an outstanding customer experience by communicating effectively and building trust. Operational Efficiency - Prompt and detailed scheduling of calls, ensuring smooth team operations. Administrative Accuracy - Maintain organized and accurate records to support business needs. What Makes You a Good Fit You enjoy working in a positive, collaborative environment. You are detail-oriented and professional in all aspects of your work. You are comfortable using technology and data entry tools. You have strong communication skills and excel at building relationships. You are adaptable, eager to learn, and open to feedback. Job Requirements 2+ years of administrative or customer service experience is preferred Strong written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Valid driver's license & reliable transportation to office in Concord Pay and Benefits Starting pay: $14-$18 per hour , depending on experience Benefits, including Medical, Dental, Vision, Paid Time Off If you're ready to take the next step in your career and join a team where you're valued and can grow, APPLY TODAY!