Remote Customer Service Representative (San Antonio, TX)

Remote Customer Service Representative (San Antonio, TX) Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY. What We Offer Work From Home full‑time employment (40 hours/week). Must have flexibility to work any of our 8‑hour shift schedules during our business hours. Business hours: Monday–Sunday, 24/7. Competitive Pay: $14.00 starting on day one. Pay is $14 per hour, which may be below your state's minimum wage; please take this into consideration when applying. Shift differential: $1.50 per hour for hours between 6PM–6AM. Weekend Shift Differential: $1.00 per hour (Saturday and Sunday, 6AM–6PM). Incentive Plan: Opportunity to earn up to an additional $350 per month after training by meeting performance metrics (call quality, attendance, and schedule adherence). Career Growth: Opportunities to advance your career in a supportive, innovative environment. Benefits: Comprehensive benefit options and a great work environment that values your success. Responsibilities Efficiently manage a high volume of inbound calls in a fast‑paced environment. Listen actively to understand customer needs and offer clear, accurate information. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Assist cardholders with inquiries regarding transactions and account statuses. Process transactions efficiently via web‑based applications and handle research requests with precision. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Maintain in‑depth knowledge of company and client programs, policies, and technology. Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three‑to‑six‑week paid training period. An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. A calm and composed professional who can navigate challenging conversations with empathy and efficiency. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. A tech‑savvy problem solver who’s comfortable learning and adapting to new tools and technologies. A focused multitasker who thrives in a structured, high‑volume call center environment. Required Qualifications Must live within a 120‑mile radius from the job site (2822 General Hudnell Drive, San Antonio, TX). Must be at least 18 years old and possess a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center, or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training. Internet Service: Must have a verified, secure, reliable, and high‑speed internet connection to support business needs. Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. Equipment: The company will provide all necessary computer equipment. Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50Mbps upload and 50Mbps download. Working knowledge of computers and Windows applications. Preferred Qualifications 1 year of previous call center experience. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Pay is $14 per hour which may be below your state's minimum wage; please take this into consideration when applying. #J-18808-Ljbffr Conduent Business Services