Fulfillment Center Supervisor

Job Description

Job Description

The Fulfillment Center Supervisor oversees and coordinates daily warehouse operations, including receiving, storing, and shipping goods, while also managing staff, ensuring safety, and optimizing efficiency. Reporting directly to the Fulfillment Center Manger, you will be responsible for managing day to day operations to achieve key performance indicators (KPIs) and providing excellent customer service levels.

Key Responsibilities:

Staff Management:

• Supervising, training, and motivating fulfillment center staff.
• Assigning tasks and workloads.
• Evaluating employee performance and providing feedback.
• Ensuring adherence to company policies and procedures.

Inventory Management:

• Monitoring and maintaining accurate inventory levels.
• Ensuring proper storage and organization of goods.
• Managing stock levels and ordering supplies as needed.
• Conducting regular inventory checks and audits.

Operational Efficiency:

• Overseeing receiving, storing, and shipping processes.
• Optimizing warehouse layout and processes to improve efficiency.
• Identifying and implementing process improvements.
• Ensuring timely and accurate order fulfillment.
• Achieving fulfillment center KPI’s

Safety and Compliance:

• Ensuring a safe working environment for all employees.
• Maintaining 5S and housekeeping at all times.
• Enforcing safety protocols and procedures.
• Conducting regular safety inspections and audits.
• Ensuring compliance with relevant regulations and standards.

Communication and Coordination:

• Communicating with other buildings and stakeholders.
• Responding to customer inquiries and resolving issues.
• Working collaboratively with other supervisors and managers.

Data Analysis and Reporting:

• Analyzing warehouse performance data to identify trends and areas for improvement.
• Preparing reports on warehouse operations and performance.
• Tracking key performance indicators (KPIs).

Fulfilment Center KPI’s (not all inclusive):

• Safety Zero Incidents
• Productivity 100%
• On Time Ship 98.5%
• Dock to Stock 48 Hours
• Inventory Accuracy 98.5%
• Picking Accuracy 98.5%

Skills and Qualifications:

• HS Diploma or GED
• 3 – 5 years Supervisor experience
• Strong leadership and interpersonal skills.
• Excellent organizational and time management skills.
• Proven experience in warehouse management or a related field.
• Familiarity with warehouse safety protocols and procedures.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and problem-solving skills.
• Knowledge of warehouse management systems and software.
• GMP/FDA experience helpful.
• Ability to train and motivate employees.
• Proficiency in data analysis and reporting.