Revenue Specialist II, ROPS

Credit Balance Specialist Overview Posting Date: 06/11/2026 DaVita is looking for a Credit Balance Specialist for our Revenue Operations Department. Individuals who excel in this role are highly ambitious, results-driven, and willing to think outside the box. This position requires a high level of attention to detail and the ability to work well as part of a fast-paced team. The ideal candidate has strong multitasking abilities, mathematical and analytical skills, and a drive to resolve open balances to prevent future rework. In this role you will analyze EOBs and/or payor correspondence to reconcile system credit balances or potential overpayments, research and resolve problem accounts, and request adjustments. You will identify trends, analyze root causes, and drive efficient work within the team. Hybrid and remote position available. All necessary equipment is provided. Essential Duties and Responsibilities Research, initiate follow-up, and resolve all health care insurance claim accounts with existing credit balances (claim(s) paid more than expected by payer); actions may include refunds, retractions, or adjustments to claims. Navigate through various payer systems and internal systems to ensure timely and accurate resolution of claims. Use critical and analytical problem‑solving skills to resolve issues. Utilize strong organizational skills to manage large amounts of detailed information. Communicate effectively, both written and oral, to collaborate with peers, leaders, clinical personnel, and payer representatives. Contribute to implementation of process‑improvement initiatives aimed at enhancing the credit department. Support monthly reporting of outstanding credit balances. Stay current on communications relating to healthcare reimbursement and regulatory changes. Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies. Adhere to all applicable policies, laws, and regulations. Maintain consistent, regular, punctual attendance as scheduled. Qualifications High School Diploma or equivalent required. Two years of experience with accounting, transaction, or medical billing systems is a plus. Experience in healthcare and medical billing/collections/overpayment remediation. Knowledge of a variety of health care insurance payers. Intermediate computer proficiency in Microsoft Office, including Excel and Outlook. Benefits and Compensation Competitive hourly wage ranging from $19.50 to $25.50 per hour, plus location-specific minimum wage compliance. Health, dental, vision, 401(k) match, paid time off, PTO cash out, and other comprehensive benefits. Support for you and your family, including counseling services, resources, and backup care options. Professional development programs, including on-demand virtual leadership and development courses. Equal Opportunity Statement At DaVita, we strive to be a community first and a company second. We are proud to be an equal‑opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. #J-18808-Ljbffr DaVit