Fitting Room Concierge: Customer Experience & Styling

Fitting Room Specialist Respond to all requests for assistance in the fitting rooms, ensuring world‑class customer service and attention. Responsibilities Assure customers are receiving world class customer service and attention in the fitting rooms Answer all incoming calls in a friendly, professional and pleasant disposition Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individuals/departments, and assisting other office positions as needed Create daily pocket schedules, make signs for all shops Assist in various projects for members of the Leadership team as needed Develop product knowledge and partner with sales associates to help achieve daily selling goals Focus on fashion trends Check customers in and out of rooms, while monitoring amount of merchandise the customer has in the fitting room Prepare merchandise (buttons, zips, etc.) to return to the selling floor Be knowledgeable to answer questions converting location, price and use of merchandise Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth Demonstrate strong organization, attention to detail, ability to multi‑task and problem solving skills Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures Excellent written and verbal communication skills Ability to complete basic mathematical equations Promote the Scheels Visa Rewards card and be able to clearly explain all benefits Requirements Customer Service Genuinely and consistently treat co‑workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you" Culture Approach daily tasks, projects and follow‑up communication with energy and sense of urgency Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact Show respect and appreciation for others and Scheels Arrive to work and meetings 10 minutes early Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward Teach‑ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback Ability to adapt to a changing work environment Ability to apply concepts of basic math, grammar, punctuation and spelling Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co‑workers and business partners Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines Education & Experience: The ideal candidate will have a minimum of a high school diploma, or general education degree (GED); 1‑3 months of related experience or training; or equivalent combination of education and experience. Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury. Wage: Minimum Starting wage is $16/Hour Schedule: Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10 a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month. Average hours per week is 20 hours. Equal Employment Opportunity Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate. #J-18808-Ljbffr Scheels