Patient Service Representative

Minnesota Eye Consultants (MEC) is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at MEC is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.


MN Eye Consultants is currently hiring for a full-time Patient Service Representative for our Minnetonka clinic.


SUMMARY
The Patient Service Representative is responsible for welcoming patients and visitors to MEC in a warm and friendly manner and helping to prepare for their visit. This includes problem resolution and assisting with paperwork including demographics, insurance information, and collecting co-payments and/or past due balances in a timely manner. Starting pay is $20.00/hour.

LOCATION & SCHEDULE
This position is based in our Minnetonka clinic but will be required to work shifts at other MEC clinics as needed. This position will work an 8 hour shift Monday - Friday between the hours of 7:30am - 5pm with one day staying until 8:00p. Also, there is a Saturday morning from 7:30am-12:00p (would then get a half day off during the week) once per month.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome patients and visitors in a warm, friendly, prompt manner as the first point of contact in the overall patient experience and assist with navigational needs and appointment scheduling.
• Verify, obtain, enter and update patient demographics, insurance, referring physician, primary care provider, and other required fields as assigned.
• Assist patients with completion of pertinent forms including but not limited to medical history, patient agreement, workers compensation.
• Collect patient payments for self-pay appointments, co-payments, outstanding balances, and fees for contact lens related items.
• Daily cash reconciliation and posting of cash batch.
• Coordinate and assist patients with transportation needs.
• Prepare patient charts in advance for both clinic and laser visits including printing fee tickets for add on appointments.
• Prepare surgery and dry eye patient packets and laser post-op kits.
• Distribute daily visit paperwork.
• Scan patient paperwork into the electronic health record.
• Facilitate lobby safety and cleanliness as well as cleaning lanyards and badges.
• Comply with established standards and protocols of MEC goals and objectives including compliance with HIPAA and PHI standards and protocols.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• High school diploma/GED
• 1-2 years related customer service experience
• Health care experience preferred

BENEFITS

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

About Us:
At MEC, our areas of expertise range from cataract surgery and premium lens implants, treatment of corneal disease and glaucoma, oculofacial and aesthetic services, to LASIK - laser vision correction. Our mission is to preserve, restore, and enhance vision through research, teaching, and providing the highest quality medical and surgical care to patients.

MN Eye Consultants and Northwest Eye Clinic are now sister companies under Unifeye Vision Partners! To view employment opportunities at all of our locations go to


Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.