Bilingual Customer Service Representative (Spanish or Creole)

Job Description

Job Description

Position: Bilingual Customer Service

Industry: Elections Office

Assigned Work Location: Orlando, FL 32806

Pay Rate: $15/hr.

Hours: Monday-Friday from 8am-5pm, plus nights and weekends as needed (Note: Around 6 weeks of overtime hours around each election period)

Top Reasons You Want to Work as a Bilingual Customer Service for the Elections Office:

• Great team environment
• Medical Benefits
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Life Insurance

Bilingual Customer Service Responsibilities:

• Provide excellent customer service to our external and internal customers
• Transfer calls as needed to the proper department to ensure a speedy resolution
• Answering incoming calls
• Assist voters with information on registering to vote, changing party affiliation
• Answer basic questions regarding the voting process
• Answer basic questions regarding eligibility
• Maintain a professional manner and customer-oriented attitude at all times
• Managing high pressure situations and rapidly changing priorities
• Performing other duties as assigned

What will you need as a Bilingual Customer Service?

• Must speak Haitian Creole
• High school diploma/possession of a GED certificate
• Minimum of one year’s customer service experience in a position with regular public contact and data entry responsibilities
• Ability to enter information into the voter registration system with accuracy and speed
• Excellent communication skills- both written and verbal
• Ability to exercise patience when addressing the internal and external customers
• Non-partisan in all work-related duties and roles
• Ability to organize and complete tasks with accuracy – strong attention to detail
• Must be able to work electronic equipment and possess the ability to quickly learn new technologies
• Extensive PC knowledge with the ability to quickly learn in-house programs
• High level problem-solving and critical thinking skills, especially in a fast-paced environment
• Experience with customer service practices – flexibility, patience and community engagement
• Must be able to sit for extended periods of time

\nCompany Description

The Smarter Choice in Staffing!

The StaffEx Difference:
StaffEx is a Florida Focused company servicing Central Florida: Brandon, Tampa, Lakeland, St. Pete, Oldsmar, Odessa, Orlando for over 13 years!

Our Staffing professionals are ASA Certified and experts in Ethical practices, Labor Laws both Federal and State, HR Compliance and Risk assessment

StaffEx offers a Robust Safety Readiness program to all employees which includes a Five point hazard evaluation, five interactive safety tutorials, monthly worksite inspection & review, Quarterly safety tool box meetings and accredited safety & compliance Directors

Our mission is to build close relationships with our candidates and clients to understand and help achieve their dreams.

Company Description

The Smarter Choice in Staffing!\r\n\r\nThe StaffEx Difference:\r\nStaffEx is a Florida Focused company servicing Central Florida: Brandon, Tampa, Lakeland, St. Pete, Oldsmar, Odessa, Orlando for over 13 years!\r\n\r\nOur Staffing professionals are ASA Certified and experts in Ethical practices, Labor Laws both Federal and State, HR Compliance and Risk assessment\r\n\r\nStaffEx offers a Robust Safety Readiness program to all employees which includes a Five point hazard evaluation, five interactive safety tutorials, monthly worksite inspection & review, Quarterly safety tool box meetings and accredited safety & compliance Directors\r\n\r\nOur mission is to build close relationships with our candidates and clients to understand and help achieve their dreams.