Field Account Manager

Field Account Manager Direct Report: Regional Sales Manager, Branch Manager Managerial Responsibility: NA Job Summary Field Account Managers are responsible for building relationships with customers and ensuring that their business needs meet or exceed expectations. This role manages multiple accounts simultaneously and responds quickly to all customer requests. It involves positive interactions with internal customer service representatives while maintaining responsibility for the profit and loss of the territory. Essential Job Duties and Responsibilities Commit to the company culture of quality, safety, and live by the company core values—Empowerment, Development, Execution, Teamwork, Innovation, and Leadership. Maintain a strong work ethic, superior conceptual, technical, people, and organization skills and express a customer‑centric and positive attitude in everyday work. Manage a defined territory, focusing on end‑user problem solving, product and application training for end‑users and education of end‑users of company products and services. Achieve defined sales budgets for the assigned territory and drive corporate account business strategies and product initiatives. Have a working knowledge of the territory open order report and facilitate action with customer service for any late delivery issues. Develop and execute territory sales strategies while providing sales, service and technical support to current and new customers in the territory. Develop solid business and personal relationships with customers and understand their needs and workflows. Become a key solution provider to customers that will aid in producing cost savings and/or improved efficiencies for them. Work with the company’s customer service personnel in providing clear, concise directions for customer needs and requirements and engage the personnel with field quoting and projects. Have a solid connection with each account assigned; take “ownership” of the account relationships and the company’s success in the accounts. Work independently and as a self‑starter under the general direction and supervision of the manager. Work must meet sound judgment, accuracy, and conform with the annual business plan and strategy. Maintain a collaborative relationship with vendor representatives to introduce new products and technologies in the field. Basic Job Requirements Proficient communication skills, both verbal and written. Strong organizational skills. Strong interpersonal skills. Solid decision making and problem‑solving skills. Experience working with ERP systems. Educational Requirements Five years in an outside sales role. High school diploma. 3+ years in an industrial sales role preferred. Work Environment This job operates in a professional office environment as well as a warehouse and field sales environment. It routinely uses standard office equipment such as computers, i‑Pads, smartphones, photocopiers, and fax machines. It is also expected to function occasionally in a warehouse capacity, operating machinery, driving company vehicles, and working with company products. Physical Demands The outside sales role requires some physical work. While in the office the physical demands are low—sitting at a desk, filing, and using office equipment. While working in the field on outside sales calls, this function may require exposure to outdoor weather elements—rain, heat, snow, etc. Field sales may require lifting heavy products or occasionally operating industrial equipment. A field sales representative should be able to lift 75 lbs., climb a ladder, and demonstrate any product or piece of equipment that the company sells. Travel Occasional overnight travel may be necessary. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Turner Supply