Senior Consultant, NetSuite Optimization Project Manager

Role Description

Essential Responsibilities:

• Manage end to end project delivery by effectively managing clients’ expectations that include project plans, budgets, timelines, and quality expectations.
• Serve as the primary point of contact for NetSuite Account Managers and internal stakeholders including the planning, scheduling, and facilitation of client meetings, including kickoffs, status meetings, account reviews, and working sessions.
• Drive consultant and project accountability by tracking task progress, managing case queues, reinforcing due dates, proactively identifying delivery risks, and escalating issues as needed to keep projects on schedule and within budget.
• Partner with Project Leads to ensure consultants are clear on ownership, expectations, and delivery timelines.
• Monitor work in progress (WIP) and collaborate with Engagement Managers on billing, utilization, or scope concerns.
• Proactively reach out to clients to assess needs, collect feedback, and identify opportunities to enhance client experience.
• Manage a high volume of clients with varying levels of size, complexity, and support, ensuring consistent and high-quality service delivery.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience.
• 5+ years’ experience in a professional services firm or 5+ years of private industry experience focused on appropriate technical area with 1+ years in professional services.
• 5+ years of project management experience required.
• ERP implementation and project management experience required, NetSuite strongly preferred.
• Experience in managing a team comprised of business analyst(s), developer(s), and solution architect(s) to efficiently deliver projects.
• Demonstrated high competency in project management resulting in high levels of customer satisfaction.
• Experience managing or supporting a high volume of clients and tasks.
• Strong customer service and client relationship management skills.

Requirements

• Bachelor’s Degree in related field.
• Works towards obtaining additional appropriate advanced certifications.
• Working knowledge of software development lifecycle including Agile methodology.
• Experience working in the healthcare and distribution industries preferred.
• Understanding of budget analysis and project planning.
• Training, support or consulting advisory experience.
• Experience with compliance or professional standards associated with area of expertise.

Benefits

• 8 health plan options (both HMO & PPO plans).
• Dental and vision coverage.
• Opportunity to enroll in HSA with potential Firm contribution.
• Employee Assistance Program.
• Firm-sponsored basic life and short and long-term disability coverage.
• 401(k) savings plan & profit share as well as Firm matching contribution.
• Well-being incentive, education & certification assistance.
• Flexible time off, family care leave, parental leave, family formation benefits.
• Cell phone reimbursement, and travel rewards.
• Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.