Restaurant General Manager | Exempt | Carneros Resort & Spa

Reports to:  Director of Food and Beverage

Position Overview

The  General Manager of FARM Restaurant at Carneros Resort and Spa leads all front-of-house operations for one of the resort’s most vibrant and beloved dining venues. This role is responsible for daily service execution, team leadership, guest experience, and financial performance—while upholding Forbes-level standards and embodying the resort’s luxury hospitality ethos.

The ideal candidate is a  versatile, hands-on leader  who excels in high-volume, fine-dining environments, demonstrates strong emotional intelligence, and leads by example with grace, adaptability, and accountability. Tean growth, concept refinement, and visionary leadership skills are required. The ideal candidate will have at least 10 years elevated dining experience as a General Manager.

Key Responsibilities

Operational Leadership

• Oversee all front-of-house operations, ensuring smooth, professional, and efficient service across brunch, and dinner.
• Ensure ambiance, cleanliness, service standards, and guest flow align with Carneros Resort and Spa’s brand and Forbes expectations.
• Lead, coach, and inspire the FARM Restaurant service team—including hosts, servers, and bartenders—to consistently deliver an exceptional guest experience.
• Proactively respond to guest feedback and dining trends to enhance satisfaction and drive repeat business.
• Manage scheduling, labor costs, and staffing plans based on business needs and seasonal demand.
• Responsible for leading both salaried and hourly teams.
• Responsible for overseeing the beverage program of the restaurant, including local partnerships, wine pairings, by-the-glass offerings and robust bar and non-alcoholic (N/A) offerings.
• Key leader in developing and ensuring accountability in restaurant systems.
• Required to be skilled in building and leading a team for growth in a high-pressure fine dining environment.

Service Excellence & Financial Oversight

• Maintain Forbes Five-Star service expectations across all shifts and touchpoints.
• Collaborate with culinary and beverage leadership to support seasonal menus, wine pairings, cocktail program integration, and farm program integration (beds, greenhouses, farmer partnerships, etc.).
• Oversee daily revenue reporting, cost controls, and financial goals for the restaurant.
• Engages in team education in hospitality and food topics.
• Conduct pre-shift meetings, menu trainings, and service briefings to ensure team readiness and consistency.
• Drives restaurant budgetary conversations and understands capital needs for growth.

Team Development & Cross-Training

• Recruit, onboard, and develop team members who reflect the resorts and restaurant’s values of service, inclusion, excellence, hospitality, and continuous growth.
• Provide clear direction, coaching, and performance feedback to foster accountability and growth.

Qualifications

• 3–5 years of management experience in a fine-dining restaurant.
• Proven ability to lead teams in dynamic, guest-focused operations with a commitment to service excellence.
• Strong financial and operational acumen with experience managing budgets, labor, inventory, and POS systems.
• Expertise in guest service standards, training delivery, and conflict resolution.
• Excellent interpersonal and communication skills, with a hands-on leadership approach.
• Familiarity with Napa/Sonoma wine country dining culture, Forbes service standards and Michelin knowledge required.
• Proven experience building a team or restaurant opening experience preferred.
• Ability to coach and lead a team to the next level of growth.
• Ability to work a  flexible schedule , including evenings, weekends, holidays, and peak seasons.

Physical Requirements

• Ability to stand and walk for extended periods during service.
• Ability to lift and carry up to 40 pounds , including service trays, supplies, and café equipment.
• Comfortable navigating indoor and outdoor spaces throughout the resort.

TOTAL COMPENSATION

• Base Salary
• Medical, Dental & Vision Insurance 
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability 
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave