Operations Business Manager - Golden Valley, MN

Operations Business ManagerHood Container is looking for an Operations Business Manager to serve as the customer-facing representative for Hood Container’s three fulfillment operations, located within the customer’s distribution centers. This is a dedicated role, servicing the General Mills account. The ideal candidate will be self-driven, highly independent and economic thinker with proven account management experience.Location: Golden Valley, MN currently requires 20% remote in MN / 80% in-office (Monday through Thursday) presence at General Mills’ world headquarters.Travel: Currently requires approximately 15% travel (with overnights)How You Will Contribute:Maintain a high level of customer service and work to maintain the strong relationship between Hood Container & General Mills (GMI)Serve as the primary representative for Hood Container operations on all customer daily, weekly, & monthly recurring meetingsEnsure Hood Container Plant Managers & Regional Manager are informed and up-to-speed on all customer requests, events, initiatives, projections, etcKeep customer informed of all Hood Container safety, quality, & productivity efforts and communicate any service risksEnsure all customer deadlines and requests are fulfilled on-timeLead monthly scorecard meetings and track/report milestones, accomplishments, and variancesUpdate customers leadership on key initiatives, cost updates, and operational opportunitiesIdentify and lead resolution of tolling & billing inconsistencies.Continuous Improvement ResponsibilitiesIdentify and implement strategies for a 5% reduction in Costs of Goods Sold each year. Work directly with Hood’s Plant Managers to develop process improvements, automation opportunities, and to maintain a cost-savings pipelineAssist in the development of future strategic initiativesInitiate capital ideas using customers processes and tools including the customers IRR calculatorWork with Hood Container operations leadership to ensure that Hood fulfillment locations are strategically aligned, appropriately resourced, and operationally readyCost and Service PredictabilityWith support of the Hood Operations team, work with the Business Account Manager on the annual contract review and other preparation for the new fiscal yearRepresent monthly performance: lead scorecard calls, trigger and lead action plan.Identify risks to budgets and lead proactive countermeasures if trending unfavorably.Investigate anomalies & variances prior to the scorecard meetings to the degree possible.Work proactively with Hood’s fulfillment locations to anticipate needs for overtime and/or labor incentives, balancing the need to meet on-time deliveries with minimizing costsWhat It Takes:Minimum of 5+years of B2B sales or related experience strongly preferredProven Success in any relevant sales or account manager position within manufacturing industryPersonal accountability and growth mindset.Effective negotiation and persuasion skills.Demonstration of dynamic communication and interpersonal skills, able to work with all types of personalities.Adaptability is key as you will need to navigate and demonstrate flexibility in an environment that can be ambiguous and uncertain.Go-getter, self-starter, and team player.General high level of enthusiasm, creative, and innovative ability.Why You’ll Love Working at Hood ContainerCompetitive Pay & BenefitsCareer Growth: Ongoing training and advancement opportunities.Team-Oriented Culture: Your expertise is respected and valued.Stable, Growing Industry: Nationwide leader in corrugated packaging manufacturing.