IT Systems Administrator (Full-Time)

System Administrator About the Role: Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. In this role, you will serve as a technical escalation point for the Support team, providing Level 3 support while delivering exceptional customer service. This Administrator will also directly support a key account, partaking in group calls for identification and resolution, taking level 3 infrastructure tickets, and ongoing overall support. You will research, test, and develop solutions in a methodical and detail-oriented manner, working closely with Engineering, Management, Sales, and clients to resolve complex system issues and support ongoing initiatives. What You Will Be DOING: Level 3 Escalation & Advanced Support : Provide expert-level troubleshooting and resolution for escalated tickets, ensuring issues are resolved in alignment with performance metrics and service expectations. Technical Subject Matter Expertise : Serve as a subject matter expert for company service offerings and supported systems, providing guidance to internal teams and clients. Solution Development & Research : Research, test, and develop solutions for recurring or complex technical issues in a structured and logical manner. Client Communication & Service Excellence : Deliver exceptional customer service via phone and email, managing expectations and ensuring timely resolution of system and infrastructure issues. Documentation & Knowledge Management : Document all customer issues and resolutions within the ticketing system and contribute to internal knowledge base resources. Projects & Operational Support : Participate in ongoing system and network initiatives, assist with assigned projects, and take part in an on-call rotation as required. What You Will NEED: Experience & Background : 5-8+ years of advanced technical problem-solving experience in roles involving network administration, network engineering/design, virtualization technologies, and server build/maintenance. This is not an entry-level role. Education & Certifications : Bachelor of Science or equivalent certifications preferred. Must hold or obtain within 6 months Windows Server Hybrid Administrator Associate (AZ-104) and/or Citrix CCA-V certification. Systems & Infrastructure Expertise : Advanced understanding of and experience using PowerShell (Scripting and Automation), Active Directory (On-Prem and Azure AD), Group Policy, RDS/RDP, Citrix, Windows desktop/server OS, virtualization technologies, cloud hosting principles, and Office 365 configuration/management. Technical Tools & Platforms : Proficiency with RMM solutions such as Ninja One or N-Able and familiarity with printer configurations in remote VMs and on-prem environments. Security & Best Practices : Knowledge of IT security concepts and enterprise best practices. Troubleshooting & Analytical Skills : Expert-level diagnostic, analytical, and research abilities with strong attention to detail. Communication & Work Style : Exceptional written and verbal communication skills, strong customer service orientation, ability to manage priorities independently, and integrity in meeting deadlines and collaborating with teams. What You GET: Competitive compensation and benefits package (including 401k). Professional development and certification opportunities. Exposure to diverse client environments and advanced networking projects. A collaborative and client-focused work culture. About Visory: Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. With a team of 150+ professionals, we combine industry expertise with exceptional client support to help organizations stay secure, compliant, and confident in their digital transformation.