Senior Systems Administrator

Senior Systems AdministratorPhoenix, Arizona, United StatesAbout the JobThe position duties include:Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS infrastructure and applications.Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.Additionally, and as needed:Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.Identify and remediate security vulnerabilities.Administration and management of:Multi-tiered COTS applicationsPublic-cloud servicesPhysical and virtual serversMid-tier storage arrays and SANSecurity appliancesActive directory and group policySecure remote access, remote desktop/VDIAdherence to Incident, Problem, Configuration and Change Management processes and controls.Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.ASRS intent is to transition this temp position to full-time employee after a period of 6-9 months. Long-term temporary status is not an optionKey Responsibilities and QualificationsExperience Required:One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.Skills Required:Thorough understanding of multi-tiered application architecture.Technical knowledge of Microsoft Windows Server and client operating systems.Technical knowledge of Linux Server operating systems.Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.Proven customer service skills and ability to work professionally and effectively with all levels of staff.Proven organizational skills.Demonstrated problem-resolution skills and analytical/critical thinking abilities.Ability to work within established operational policies and guidelines.Ability to work independently with minimal supervision.Ability to adapt to the changing needs of the agency.Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.Skills Preferred:Experience using the Arizona Procurement Portal. Experience with contract setup and audit entries in DOORS or the LPA DBE System.The Arizona Procurement Portal (APP) would be the source of payment data that has to then be recorded in our spreadsheet AND in the ADOT DBE & OJT Online Reporting System (DOORS) system audits.We will have to get them access to both.I added that previous experience with those is desired, but I don't really expect to find anyone with that experience.They won't need to use the AZ360 financial system.Access to the LPA DBE System only requires checking to see audits were done and contacting our subrecipient by email if they are lacking in their oversight.Must have:Relevant industry certifications (AWS, Cisco, Microsoft, VMware, etc.).BS in Computer/Information Systems or 5+ years of experience as a server/network administrator in a medium-to-large enterprise.Thorough understanding of multi-tiered application architecture.Technical expertise in:Microsoft Windows Server and client operating systems.Linux Server operating systems.Multi-tiered COTS applicationsActive Directory and Group Policy administration.Physical and virtual servers, SAN, and mid-tier storage arrays.Public-cloud services (e.g., AWS, Azure).Secure remote access, remote desktop/VDI solutions.Strong scripting and automation skills using PowerShell or similar platforms.Experience in a 24x7, mission-critical enterprise environment (public cloud and on-premises).Proven problem-solving, critical thinking, and troubleshooting skills.Familiarity with IT Service Management processes (Incident, Problem, Configuration, and Change Management).Ability to work independently and adapt to changing agency needs.Nice to have:Experience using the Arizona Procurement Portal (APP) and familiarity with tools like DOORS or the LPA DBE System.Knowledge of contract setup, audit entries, and oversight procedures in these systems.Familiarity with promoting team efficiencies and DevOps/automation practices.Hands-on experience with security appliance administration and vulnerability remediation.