Patient Access Representative

Bilingual Patient Access Representative

The Wake County Health Clinics Division is seeking a Bilingual Patient Access Representative with experience in electronic medical records, billing, and a team player attitude to join our team of Patient Access Representatives serving the community! The Patient Access Representative provides high quality service to Health Clinics. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and Customer Service Representatives, all working together to meet the goals of the work area. The Patient Access Representative is an integral part of the Health Clinic team and serves as the public's first point of contact for the Health Clinic. Apply today and help serve the community we love and call home! The Patient Access Representative will:

• Serve as the first point of contact for patients and visitors, setting a welcoming and professional tone for clinic operations
• Register clients using multiple systems including Athena, NC Immunization Registry, and the Medicaid system Perform front desk reception duties such as greeting patients, answering inquiries, and directing individuals to appropriate services
• Ensure accurate and timely patient triage to the correct clinic area or provider
• Deliver high-quality customer service to both Wake County citizens and internal staff
• Collaborate with a multidisciplinary team including physicians, nurses, social workers, and other administrative staff to support seamless clinic operations
• Assist with billing processes and maintain accurate electronic medical records
• Uphold confidentiality and compliance standards in all patient interactions and data handling

**Work Schedule note: Monday-Friday 8:15am-5:15pm with an expectation to work one even clinic per week until 7:15pm to make 40 hours** NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

Location: Public Health Building Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:30-5:15

Hiring Range: 25.07-28.13

Market Range: 25.07 - 31.18

Posting Closing Date: 7:00 pm on 6/12/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.