Manager, Inside Sales

Job Description

Key Responsibilities

• Lead, coach, mentor, and develop the Inside Sales team while fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with the General Manager to execute commercial strategies that support branch growth, profitability, and customer retention.
• Support Outside Sales Representatives through account strategy, quoting, pricing, customer service, and business development initiatives.
• Review sales performance, bookings, margins, inventory movement, forecasting, and customer trends to identify opportunities and risks.
• Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
• Develop strong relationships with key customers and assist with strategic account planning, customer issue resolution, and retention efforts.
• Collaborate with operations to improve communication, delivery performance, customer satisfaction, and overall branch execution.
• Ensure accurate and timely quoting, order processing, and customer follow-up while maintaining a high level of customer service.
• Coach team members through performance feedback, training, career development, and succession planning.
• Identify opportunities to improve processes, leverage technology, and increase team efficiency.
• Support hiring, onboarding, and development of future sales talent.
• Serve as a leader during organizational change by promoting collaboration, communication, and operational excellence.
• Monitor market trends, competitive activity, supplier changes, and customer needs to support business planning.
• Perform additional leadership responsibilities as assigned.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 5+ years of experience in metals distribution, manufacturing, industrial sales, or a related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach, influence, and develop employees.
• Strong business acumen with an understanding of sales, customer service, inventory management, pricing, and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Preferred Characteristics

• Customer-focused leader with a continuous improvement mindset.
• Strong collaborator who builds partnerships across departments.
• Comfortable balancing strategic thinking with day-to-day execution.
• Demonstrated ability to lead through change.
• Interested in long-term business growth and developing future talent.
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About Us

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We're stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.


This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

About the Team

At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need - any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.