Customer Success Lead: Drive ROI for SMBs

Townsquare Interactive

Townsquare Interactive in Uptown Charlotte is seeking a Customer Success Lead to partner with small businesses, drive adoption of our digital marketing platform, and demonstrate ROI through proactive service. This in-office role emphasizes client onboarding, retention, and long-term success while supporting cross-functional teams to deliver value. Ideal candidates will have a Bachelor's degree, strong communication skills, and a proven ability to manage multiple tasks in a fast-paced #J-18808-Ljbffr

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Success Lead: Drive ROI for SMBs in Charlotte, NC vacancy

Customer Success Lead
...Customer Success Lead Location: Charlotte, NC (Hybrid) In this role, you will serve as the connective tissue between product, engineering, line-of-business stakeholders, and end usershelping teams adopt AI capabilities, integrate agentic workflows, and scale enablement...
Suggested
Work at office
United IT
Charlotte, NC
1 day ago
Senior Manager, Client Advocacy and References
...will build brand authority and drive pipeline by creating,... ...organization participates effectively.Lead the rollout and ongoing management... ...and working with client success and account teams, using signals... ...go-to-market functions (sales, customer success, and marketing) and...
Suggested
Full time
Local area
Remote work
Flexible hours
Intapp
Charlotte, NC
7 days ago
Senior Customer Experience Manager
$115k
...USAPosted: 2026-10-05Job Family: Customer SuccessJob Function:... ...strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with... ..., support and leadership teams Lead internal account strategy discussions...
Suggested
NAVEX Global
Charlotte, NC
7 days ago
Senior Manager, Client Services
...relationships. This role involves managing client success initiatives, leading a team, and collaborating cross-functionally to enhance customer experience. The Senior Manager will work... ...the company's products and services while driving process improvements and operational...
Suggested
Hourly pay
Permanent employment
Contract work
Temporary work
Local area
Remote work
Advatix
Charlotte, NC
3 days ago
Customer Service & Dispatch Coordinator (Healthcare)
...equipment needs service, hospitals can't afford delays. As a Customer Service & Dispatch Coordinator, you'll be at the center of the... ...as part of a collaborative team What Makes Someone Successful Here You may be a great fit if you've worked as a: Service...
Suggested
PartsSource Inc.
Charlotte, NC
2 days ago
NASCAR Events & Customer Experience Lead
...forward-looking company seeking an Events Planning professional to drive NASCAR partnership initiatives and electrification programs.... ...budgets, and coordinate with marketing, sales, and local teams to maximize customer engagement at events nationwide. #J-18808-Ljbffr...
Local area
Weekend work
ABB
Charlotte, NC
3 days ago
Customer Experience Lead - Full Time
$15 per hour
...the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!Overview:As a Customer Experience Lead, you’ll play a key role... ...shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift,...
Hourly pay
Full time
Part time
Flexible hours
Shift work
Night shift
Burlington
Charlotte, NC
19 hours ago
Customer Service Lead - Part-Time
$15 per hour
...Customer Service Lead If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced... ...execution strategies for the rest of the receiving team. Drive improvement of friendliness, speed of checkout and customer...
Hourly pay
Part time
Flexible hours
Night shift
Early shift
Burlington Stores
Mint Hill, NC
23 hours ago
Customer Experience Manager
...Customer Service And Order Management Leader As a 100% employee... ...both our customers' and our success. Our strong company culture,... ...R.E. Mason provides industry-leading process equipment and service... ...conversations. Motivates others and drives a strategic vision within the...
For contractors
Work at office
Robert E. Mason & Associates
Charlotte, NC
4 days ago
Senior Order Management & Customer Care Lead
...Trane Technologies in Charlotte, NC seeks a Sr. Customer Service Order Management professional to link customers with the supply chain, driving satisfaction from pre-order to shipment. You will manage end-to-end interactions, ensure accurate proposals, and coordinate cross...
Trane Technologies
Charlotte, NC
19 hours ago
Licensed Financial Services Customer Service Team Lead
...Ameriprise Financial is seeking a Customer Service Team Leader to run day-to-day operations for advisors, clients, and business partners, driving customer-centric, best-in-class service. You will empower and develop employees, coach using behavioral-based coaching, support...
Full time
00001 Ameriprise Financial Inc
Charlotte, NC
1 day ago
Tech Account Management Director - Cybersecurity Success
...Director of Technical Account Management, Customer Success for a leading DLP AI cybersecurity platform. This... ...security risk into product roadmap, drive large multi-year deployments, and collaborate... ...leaks while delivering measurable ROI to CISOs. Remote US with global reach...
Remote work
Jobleads-US
Charlotte, NC
3 days ago
Account Manager
...accelerating change, and driving measurable business... ...across our expanding SaaS customer base. You must have... ...closely with Customer Success, Product, Solutions Consulting... ...and expansion Lead and participate in executive... ...(QBRs) to showcase ROI, surface new initiatives...
Remote work
Opkey
Charlotte, NC
3 days ago
Customer Sales Lead - UNFI & Whole Foods Market
$117.6k - $161.7k
...Will Make History Here… As the UNFI & Whole Foods Market Customer Sales Lead, you will drive profitable growth across the Campbell’s Snacks... ...portfolio. Manage the UNFI distributor relationship to ensure successful distribution and execution throughout the Natural Channel...
Full time
Temporary work
Work at office
Immediate start
Relocation
The Campbell's Company
Charlotte, NC
5 hours ago
Branch Leader- Freedom Drive
...The responsibilities include but are not limited to: driving branch performance through leading, coaching and managing; and business development. Small... ...and building the Truist Brand.5. Responsible for successfully executing on the branch engagement routines by leading...
Full time
Part time
Shift work
Day shift
Truist
Charlotte, NC
8 days ago
Lead Customer Success Manager - Public Sector
$100k - $150k
...Posting Type Remote/Hybrid Job Overview The Lead Customer Success Manager operates at the intersection of... ...business case a daily motion. Lead ROI Summaries, benchmarking reports, and... ...premier-tier relationships. Track record of driving measurable outcomes across complex,...
Remote work
Relativity
Charlotte, NC
1 day ago
Account Manager
$45k - $55k
...of our insured businesses (our customers). This is a two-sided role.... ...will run day-to-day customer success — onboarding new insureds, servicing their policies, and driving retention and satisfaction. Beyond... ..., and support communications; lead servicing chats and calls...
Work at office
Work from home
Monday to Friday
Bluefields Specialty
Charlotte, NC
11 days ago
Account Executive - AI Solutions
$55k - $75k
...Express is an Atlanta-based AI Customer Experience company helping SMB... ...- AI Solutions who can drive revenue, own customer outcomes... ...close to the customer to ensure success, adoption, and long-term value... ...and position solutions tied to ROI, cost savings, and revenue impact...
Full time
Remote work
Flexible hours
Retention Express
Charlotte, NC
4 days ago
Luxury Denim Store Lead Drive Sales & Style
7 For All Mankind in Charlotte, NC is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver an exceptional customer experience. You will partner with the Store Manager to recruit, coach, and develop a high-performing team while upholding...
Full time
7 For All Mankind
Charlotte, NC
1 day ago
Call Center Supervisor | Customer Service
...Call Center Supervisor | Customer Service ProSidian is a Management... ...solutions based on industry leading practices. ProSidian services... ...Services (GPS) Sector Group: Driving Excellence In Service Delivery... ...together Humility exhibits grace in success and failure while doing...
Full time
Contract work
For contractors
Work at office
Remote work
Flexible hours
ProSidian Consulting
Charlotte, NC
3 days ago
Senior Director Customer Success, Resins and Technologies (USA, REMOTE)
$220k - $240k
...altogether life-changing by shaping customer-driven decision makingWorking... ...the Senior Director, Customer Success for the Resins & Technologies business unit, you will lead a global, multi‑disciplinary... ...Playbooks and data-driven targeting.Drive portfolio growth through deep...
Full time
Remote work
Danaher Corporation
Charlotte, NC
6 days ago
Onsite Order Manager - Customer Success
...in Charlotte, NC to oversee distributor orders and ensure superior customer service from pre-sale through delivery. You will coordinate with schedulers, planners, supply chain, and logistics to drive accurate fulfillment and timely ship-ments while serving as the primary...
Butler America Aerospace L.L.C.
Charlotte, NC
3 days ago
Strategic Procurement Leader: Drive Cost, Suppliers & Growth
...Direct ChassisLink Inc. (DCLI) seeks a Senior Procurement Manager to lead the procurement function, optimize total cost of ownership, and... ...initiatives while partnering with cross-functional leaders to drive value, reduce risk, and improve supply chain performance. #J-1...
Direct ChassisLink Inc. (DCLI)
Charlotte, NC
23 hours ago
Senior Product Manager, Customer Experience
$150k - $170k
...sponsorship.*THE POSITION LendingTree is a leading online marketplace and membership... ..., you will play a pivotal role in driving the development and growth of our... ...our products meet the needs of our customers while driving business success. RESPONSIBILITIES:  Product...
Temporary work
Work at office
Remote work
Monday to Friday
LendingTree
Charlotte, NC
7 days ago
Call Center Director
...Director Our client is seeking a Call Center Director to lead and optimize a centralized customer contact and booking operation supporting a growing... ...interactions across phone, chat, and digital channels while driving operational excellence, workforce performance, customer...
Ferretti Search
Charlotte, NC
19 hours ago
Account Executive
...AE) will focus on growing smaller accounts into strategic customers. You’ll be the main point of contact — building... ...closing deals.-Handle onboarding and early-stage customer success for new clients.-Drive renewals by maintaining regular touchpoints and identifying...
Full time
Shift work
Command Alkon
Charlotte, NC
7 days ago
Account Manager - United States
$90k - $140k
...Account Manager to grow our custom corrugated packaging business... ...territory, backed by GP's industry-leading products, resources, and... ...occasional overnight travel. The successful candidate must reside within... ...the status quo, and drive transformation. If you're motivated...
Remote work
Work from home
Worldwide
Flexible hours
Night shift
Georgia-Pacific
Charlotte, NC
7 days ago
Customer Service CCaaS & AI Technology Lead
...about the Experience. For us, customer experience is not an add-on;... ..., most disruptive agency, we drive lasting growth for clients by... ...s voice and purpose. We help leading brands create and deliver the... ...together with our culture of shared success and commitment to creating 36...
Full time
Live in
Work at office
Local area
Accenture
Charlotte, NC
6 days ago
EBO/Call Center Supervisor - Charlotte
$50k - $55k
1 day ago Be among the first 25 applicants Meduit | Driving Revenue Cycle Performance provided pay range This range is provided by Meduit... ...-performing team, and a commitment to delivering exceptional customer service. Key Responsibilities: Production & Performance...
Meduit
Charlotte, NC
1 day ago
Cell Therapy Account Manager -Southeast
$250k - $260k
...CareDx is a leading precision medicine diagnostics company advancing... ...Manager is responsible for driving adoption and volume growth of... ...Clinical Liaisons, Medical Affairs, Customer Experience, Marketing, and... ...‑specific growth strategies. Successful candidates are consultative...
Full time
Remote work
Worldwide
CareDx, Inc.
Charlotte, NC
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Lead: Drive ROI for SMBs. Be the first to apply!