Service Desk / Helpdesk Technician, Level 1

Service Desk / Helpdesk Technician, Level 1, Chicago, IL

This Service Desk / Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.

Service Desk / Helpdesk Technician, Level 1 Responsibilities:

• Monitor the company's IT ticketing system.
• Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
• Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
• Research potential software solutions as needed.
• Train end users as necessary in the proper use of IT software and equipment.
• Perform software and hardware installations and maintenance.
• Support new hires with equipment and software purchasing and set-up.
• Identify recurring issues and help create solutions.
• Review and maintain inventory of IT assets.

Service Desk / Helpdesk Technician, Level 1 Qualifications:

• Bachelor's degree is preferred.
• Experience using a Helpdesk ticketing system.
• Need experience with Office 365.
• Experience with SharePoint is a plus.
• 1-2 years of general IT support experience.
• Strong knowledge of computer systems.
• Strong diagnostic and problem-solving skills.
• Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
• Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
• Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
• Ability to work independently or as part of a team.
• Ability to conduct research into various computing issues as required.
• Keen attention to detail.
• Experience supporting a remote workforce.
• Ability to multi-task and adapt to changes quickly.
• Ability to collaborate across functional teams.
• Must be able to read, write and speak fluent English.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.