Software Quality Analyst II

Position: Software Quality Analyst II



Location: Plano, TX (Day 1 Onsite)
Long term contract

Job Summary

We are seeking a Software Quality Analyst contractor to drive quality across software products within Optimum's Product Development organization. This engagement focuses on defining test plans and quality criteria, executing manual and automated testing, analyzing quality metrics, and partnering with engineering and product teams to improve product quality within defined product areas. Unlike a Software Quality Engineer, this role emphasizes test analysis, process, and quality assurance - including test planning, defect analysis, and quality metric reporting - alongside test execution. The engagement supports quality for the Google CES Voice (Dialogflow CX) Strategic Engine migration, including functional, NLU/intent-matching, UAT/BUAT, and regression testing across billing/payments, appointments, and outage flows. This is an onshore engagement; Spanish fluency is required to support bilingual and Spanish-language call-flow and NLU testing.

Responsibilities

• Design and maintain test plans, test cases, and quality acceptance criteria
• Execute manual and automated test cases across assigned products
• Execute Spanish-language and bilingual test cases to validate call-flow behavior and NLU/intent matching
• Analyze defect trends, root causes, and quality metrics; surface patterns to engineering
• Maintain test artifacts and documentation in Confluence, Lucid (call-flow documentation), and Jira
• Run user acceptance testing (UAT) cycles with product and business stakeholders
• Validate releases meet quality and acceptance criteria before deployment
• Partner with development teams during defect triage and resolution
• Drive process improvements to test coverage, quality reporting, and release readiness
• Contribute to test automation efforts in partnership with Software Quality Engineers
• Provide recommendations and implement improvements to test practices, tools, and frameworks based on observed needs

Qualifications

• 5+ years' experience and bachelor's degree or equivalent years of experience
• Demonstrated experience in software quality assurance or testing
• Strong understanding of test planning, defect tracking, and quality processes
• Hands-on experience with Jira and Confluence / Lucid
• Strong analytical skills with attention to detail
• Excellent communication skills; comfortable working with engineering, product, and business stakeholders
• Ability to independently deliver test planning and analysis without detailed direction
• Professional Spanish language skills (required) for bilingual / Spanish-language call-flow and NLU quality validation

Preferred Experience

• Experience with test automation tools and frameworks (in Python or JavaScript/TypeScript), including Dialogflow CX / conversational test automation
• Experience testing conversational voice agents, Google Dialogflow CX / Google CES, and IVR/CCaaS migrations
• ISTQB or comparable QA certification
• Familiarity with AI Tools and AI First mindset
• Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread keeping subject and CC intact) and following table updated for each candidate.

Best Regards,

Shiva Nayani
Sr Technical Recruiter

Desk Phone: View phone number on us.fitly.work

Email ID View email address on us.fitly.work| LinkedIn:

( NYNJMSDC, MWBE, NY SBS MBE, CPUC, & WBE Certified )

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