Samsung Repair Quality Data Analyst - Korean Bilingual Preferred

Data Analyst2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America.The Data Analyst will support Samsung's Service/Repair Quality management team by providing in-depth nationwide data, trends, and analysis to support recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The data analyst ensures reliable data by setting standards, identifying root causes, and helping resolve issues.What's in it for you?Competitive $28 hourly rate, paid weeklyNext-day pay on-demand with DailyPayHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramJob Description:Collect the data from different sources either it may be raw data, structured data, or ASC's data, and convert that data to meaningful and useful data for the organizationCollects, cleans, and interprets data sets to answer a question or solve problemManages and analyzes the customer provided data for warranties and bounce returnResponsible for monitoring, collecting, and collating repair data using field metricsCreating dashboards and reports for all levels of Samsung Quality Management and Care TeamsQualifications:Preferred Bachelor's Degree, from an accredited college or university, or equivalent work experience in the telecommunications industryPreferred 1+ years' experience in a quality or wireless telecommunications position and long-term customer contact and relationship buildingExperience setting up Quality/Sustaining engineering processes and proceduresPrevious experience with OEM handset products, a combination of CDMA and GSM, and project/product management skillsExperience researching and resolving customer technical complaints and issuesExperience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applicationsThe ability to understand significant knowledge of circuit design of wireless handsetsThe ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc.The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignmentsThe ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product informationRead and interpret detailed and complex customer requirementsFully understanding of department KPIs and expectationsPhysical/Mental Demands and Working Conditions:Operate PC more than 75% of work time in an alternating sedentary and highly mobile positionHigh level of visual acuity, numeric/character distinction, and moderate color distinction for accurate test equipment operation, information analysis, and error recognitionUnderstanding complex Math and readingAbility for analysis/comprehension and judgement/decision makingDemonstrated competency in both oral and written communication modes for both internal and external personnel at various levelsWork independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time framesWhat You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. 2020 Companies