Product Specialist (Korean Bilingual Preferred)

Product Specialist (Korean Bilingual Preferred) AO7177703 Korean/Bilingual is recommended, but not required. Top skills: Proficient in Microsoft Office Word, Excel, and PowerPoint. Ability to deep dive to perform root cause analysis Exceptional presentation, written, and verbal communication skills Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM) Must have Requirements: Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R. Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office. Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive! Root cause analysis Years of experience: 0-2 years of experience in an analytics focused role Specific responsibilities include: Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms. Monitor new model quality performance with comparing benchmark model trends Coordination of weekly, monthly report and presentation to all related teams Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality. Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories. Background & Competencies Required Understanding manufacturing, engineering and design. Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have) Skills: The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames. The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Education Bachelor’s degree in engineering, computer science, Math or business-related field. This position will primarily focus on: Service quality related Analysis – Product quality data analysis with ASR trends of projects/models Monitor quality case issues by daily tracking tickets Theme card management of pending and in progress quality issues until solutions are found through communication with HQ Part/Unit Retrieval Pay Range: $/30hr ~31$/hr Benefits: Medical, dental, and vision insurance 401(k) retirement plan paid sick leave life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance and optional voluntary life/AD&D coverage Benefits are subject to eligibility and applicable plan terms. Why work at BTI? We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully. We are an outstanding national Consulting company with 20 years of success Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals. #J-18808-Ljbffr 10 BTI Solutions, Inc.