System Admin & Service Desk_ Bilingual (English/ Korean)

Company DescriptionFor More Open Positions Visit us at: C2C***Our MissionWOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.Job DescriptionService Desk & Customer SupportSystem Administration (Jira/MSP+/Web Systems)Data Analysis (Excel/KPI/Reporting)AI-Driven Automation & AI-assisted DevelopmentContinuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access managementSystem configuration: Workflow and process maintenance, Issue investigation and escalationAbility to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflowsQualificationsBachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.5+ years of experience in one or more of the following areas:Service Desk / Help Desk OperationsIT Operations or Application SupportSystem AdministrationExperience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.Special Skills & QualificationsExperience with Jira or other ticketing/workflow management systems preferred.Understanding of web-based applications and system integrations.Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. Additional InformationAll your information will be kept confidential according to EEO guidelines.SummaryType: ContractFunction: Information TechnologyExperience level: AssociateIndustry: Information Technology And Services