Front Desk Representative

Front Desk RepresentativeCapital Area Health Network’s Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves at the entry point for a service area resident to enter the Medical Center’s system of care and must have strong written and verbal communication skills.Responsibilities:Perform the overall functions and duties of front desk, insurance verification, patientAttend daily morning huddle; no matter the locationGreet patients upon arrival; sign them in; verify that all information in the system is correctObtain identification data and verify that it is correct in the systemVerify Insurance card matches what is in the systemAssist uninsured or underinsured self-pay patientsFollows up on all missed or canceled appointmentsExplain to patients the Medical Center’s system of care and all programs that are available to all new patientsEducate the patients about the importance of making an appointmentExplain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc.Maintain a pleasant dialogue with all persons registeringEnsure quality customer service is being provided to all patients, clients, and vendorsDevelop, maintain, and present reports detailing the status and progress of the Patient Services Representative DivisionCall patients to assign follow-up visits after their Tele-visitGenerates and balances end of day report for paymentsVerify supplies that are needed and complete the supply checklistSubmits their assignment checklist daily, to the Team Lead for reviewPerforms other duties as assignedExperience:Basic office skills: typing, faxing, scanning, and telephone etiquettePreferred experience and proficiency in EClinical WorksPreferred experience in medical office collectionsMinimum of two years experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities.Bilingual, preferredSchedule:Monday – Friday, Hours are flexible based on the center and organization's needsEducation:High School diploma and/or GED required.Benefits:Medical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityPaid Time Off accrual401k with company match (up to 3%)Employee Assistance Program