Technical Support Specialist - CNC Machines

Are you passionate about solving complex technical challenges and keeping cutting‑edge industrial machinery running at peak performance? Biesse America is hiring a Technical Services Specialist to join our team in Charlotte, NC within the Technical Services Department. In this role, you’ll be the go‑to expert for customers and field technicians, providing remote diagnostics, hands‑on troubleshooting support, and guidance across complex machinery, software, and connected systems. If you’re energized by solving technical challenges, working with cutting‑edge equipment, and making a direct impact on customer success - this is your opportunity. Why Join Us Work with advanced industrial technology and connected systems Be part of a collaborative, skilled technical team Gain experience across remote diagnostics, IoT, and automation Opportunities for continuous learning and career growth Make a real impact on customer success and operational uptime What You’ll Do Troubleshoot with impact: Diagnose and resolve technical issues on industrial machinery using remote tools and real‑time support. Be the first line of defense: Provide phone and remote assistance for machine alarms, performance issues, and operational questions. Get ahead of problems: Use predictive and preventive maintenance tools to identify and analyze machine failures before they escalate. Collaborate globally: Partner with field technicians during installations, maintenance, and on‑site troubleshooting. Drive solutions: Coordinate across internal teams and elevate complex issues when on‑site intervention is needed. Support connected systems: Work with IoT technologies, including OPCUA, to troubleshoot machine connectivity and communication. Contribute to quality: Assist in programming and testing electrical components before machines are shipped. Keep systems running: Perform PC hardware/software troubleshooting, Windows support, and networking diagnostics. Improve continuously: Document issues, link alarms to service tickets, and help refine knowledge systems. Grow your expertise: Participate in training and stay current with evolving technologies. What We're Looking Foundational knowledge of electrical, mechanical, and pneumatic systems Ability to read and interpret schematics and technical diagrams Strong analytical thinking and communication skills Experience with industrial automation or machine troubleshooting (preferred) Familiarity with IoT systems or industrial communication protocols (e.g., OPCUA) a plus Exposure to CAD/CAM tools is helpful but not required Comfort working with PC hardware, software, and networking environments #J-18808-Ljbffr