Senior Case Manager (Veteran Services)

Job Description

Job Description

The Senior Case Manager serves as a key resource within VMC's programs, providing advanced case management services to Veterans and their families experiencing or at risk of homelessness. This position supports complex or high-barrier cases, ensures quality and consistency in service delivery, and assists in mentoring and guiding other case managers. The Senior Case Manager collaborates with internal and external partners to achieve rapid housing placement, housing stability, and increased self-sufficiency for program participants.

This role requires a high level of critical thinking, thorough knowledge of community resources, and the ability to balance direct service responsibilities with leadership and support of the broader case management team.

Responsibilities Include:

• Report directly to the Program Manager.
• Manage a reduced caseload of participants with complex needs, including chronic homelessness, mental health challenges, or dual-system involvement.
• Conduct comprehensive assessments and develop individualized housing and service plans tailored to each Veteran's circumstances and goals.
• Assist clients in identifying and securing safe, affordable housing and provide housing navigation support throughout the leasing process.
• Maintain regular initiative-taking contact with clients to monitor progress, reassess needs, and provide coaching and problem-solving support.
• Collaborate with landlords, housing authorities, and community partners to advocate for and secure housing placements.
• Support participants in accessing benefits, employment services, behavioral health care, and other wraparound supports.
• Complete all required documentation, case notes, and data entry in a timely and accurate manner.
• Participate in coordinated entry and case conferencing meetings to support interagency collaboration and continuity of care.
• Mentor and provide informal leadership to junior case managers; serve as a subject matter resource for complex cases.
• Provide support during case management staff onboarding and training as assigned by the Program Manager.
• Review and ensure client eligibility, recertifications, and exits are completed according to program timelines.
• Assist in approving or preparing documentation for Temporary Financial Assistance (TFA) requests when needed.
• Support quality assurance and file review processes to promote compliance and high service standards.
• Represent VMC and the program at community meetings and outreach events when needed.
• Maintain confidentiality and adhere to all federal, state, and agency guidelines related to client records and information.
• Perform other program-related duties as assigned by the Program Manager or senior management.

Qualifications:

• Bachelor’s degree in social work, Human Services, Psychology, or related field, preferred. Advanced degree desirable.
• Minimum of three (3) years of case management experience in a social service setting, with at least one (1) year working with high-barrier or homeless populations.
• Demonstrated ability to work independently in the field and manage a complex caseload.
• Familiarity with veteran services, housing programs, and local social service systems.
• Proficiency in using client-level data tracking systems or relational databases to manage service delivery.
• Strong problem-solving, crisis intervention, and advocacy skills.
• Ability to work independently and collaboratively in a demanding environment.
• Effective communication and interpersonal abilities with diverse populations.
• Proficiency in Microsoft Office Suite and comfort with digital data systems.
• Valid driver’s license, good driving record, and reliable transportation required.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.