Student Accounts Receivable Specialist (Hybrid)

Full-time, entry level staff, hourly position reports to the Bursar. The Accounts Receivable Specialist is responsible for the accurate processing, reporting and reconciliation of University payments and assisting students in all aspects of their student accounts. Responsibilities Assist students in all aspects of the student accounts, providing clerical support and exceptional customer service. Maintain confidentiality of data communications. Work 37.5 hours weekly, 8:30am-5:00pm, with two hybrid days (timing to be determined). Respond to in-person, phone and billing support email inquiries. Co‑manage recording of all cash transactions in the ERP system, including student payments and miscellaneous cash transactions, and prepare bank deposits. Manage the department email account. Manage the payment plan program for students. Review payment batches for accuracy of year and term. Assist with the Partnership Invoice workbook. Assist with health insurance customer service. Assist with the 1098T customer service. Provide prompt and courteous customer service at all times. Perform special projects as requested by the Bursar. Assist in annual audit and various University functions as needed. Work collaboratively with Student Financial Services staff to assist students in reconciling their tuition accounts. Perform collections and due diligence procedures on outstanding accounts receivable as directed. Provide timely assistance and guidance to students on financial matters and resolve inquiries or issues that may arise from students or any internal department. Timely document pertinent information or discussions with students in the electronic notepad of the student’s record. Communicate and work with other student services offices to timely and effectively resolve student inquiries. Explain and enforce all University policies that impact student accounts. Treat all fellow employees, students and the University’s guests with civility and refrain from actions that disrupt the efficient functioning of the University. Attend training as required. Perform any other duties or tasks as assigned by the University. Qualifications BA/BS preferred, but not required. Minimum 2 years of customer service and office clerical experience. Experience in financial aid and Bursar office setting preferred. Follow directions and complete tasks accurately while accepting supervisory input and constructive criticism. Demonstrated ability to handle multiple tasks, duties, and responsibilities and shifting timelines effectively and meet deadlines. Demonstrated excellent business writing and verbal communication skills. Ability to work well under occasional pressure and time constraints. Solid organizational skills, accuracy and attention to detail are a must. A strong commitment to the mission of the University. Ability to establish and maintain effective working relationships with all members of the University community, including students, faculty, staff, and administrators. Ability to adhere to University policies and procedures. Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines. All new employees must complete the FERPA, Anti‑Harassment, and any other required online trainings within 15 days of employment. General knowledge of the University’s mission, purpose and goals and the role this position plays in achieving those goals. #J-18808-Ljbffr