Director of IT Services and Implementation

Are you looking to work for an organization where you are able to make a difference? Do you have IT experience you’re ready to put into action? Then you’ve come to the right place! Apply to be the Director of IT Services and Implementation today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Director of IT Services at Horizon, you will…

• Provide leadership and oversight for the IT Infrastructure, Operations and Health Information teams, including Help Desk, NOC, infrastructure operations, and end‑user support.
• Own execution of technology initiatives aligned with business and clinical needs
• Ensure reliable, secure, and efficient delivery of 24x7 IT support and delivery services, including incident management, on‑call support, and escalation processes.
• Oversee patch management, system updates, and maintenance window activities to ensure system stability, security, and minimal disruption to operations.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and operational metrics.
• Drive continuous improvement in IT service delivery, customer satisfaction, and operational efficiency.
• Partner with the CISO and/or Corporate Director of Infrastructure & Security to implement required security controls
• Provide senior leadership to the Health Information Systems (HIS) Manager and team.
• Oversee support and optimization of the Electronic Health Record (EHR) and related clinical systems.
• Ensure effective support for telehealth platforms, clinical applications, and integrated health technologies.
• Partner with clinical, compliance, and quality teams to ensure systems support patient care, regulatory requirements, and clinical workflows.
• Guide system enhancements, upgrades, and integrations to maximize value and usability.
• Lead the implementation of new technologies in alignment with Horizon’s IT strategy, security standards, and organizational goals.
• Oversee planning, execution, and governance of IT and clinical system projects, including vendor coordination and internal resource management.
• Ensure projects are delivered on time, within scope, and with effective change management and user adoption.
• Collaborate with executive leadership to translate business and clinical needs into scalable technology solutions.
• Directs the implementation of automation and AI‑enabled technologies to improve operational efficiency, clinical workflows, and service delivery while aligning with Horizon’s IT strategy.
• Provide senior‑level management, mentorship, and development for IT and HIS leadership teams.
• Establish clear governance, standards, and best practices for IT operations and implementations.
• Partner closely with the CIO and CISO on budgeting, technology roadmaps, risk management, and long‑term planning.
• Ensure alignment with cybersecurity, data privacy, and regulatory requirements (e.g., HIPAA).
• Serve as a trusted technology partner to clinical leadership, operations, finance, HR, and external vendors.
• Communicate effectively with stakeholders regarding system performance, outages, initiatives, and improvements.
• Support organizational change through strong communication, training, and adoption strategies.

Why choose Horizon to build your career? At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion! What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate? We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Information Systems, or a related field required. (Master’s degree preferred).
• 8–10+ years of progressive IT experience, with leadership experience required. (healthcare IT strongly preferred).
• Must reside in the WNY region for office commute during application and upon hire, this is an in-person office position.
• Proven experience overseeing IT operations, help desk, infrastructure, and 24x7 support environments.
• Strong experience supporting EHR systems, clinical applications, and telehealth technologies.
• Demonstrated success leading complex technology implementations and cross‑functional projects.
• Knowledge of healthcare regulations, data privacy, and security standards (HIPAA).
• Please note that this role does not offer sponsorship support. Candidates must be authorized to work locally and able to work on site if selected to move forward.

Preferred Skills & Competencies

• Strategic thinker with strong execution and operational discipline.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to balance stability of core systems with innovation and transformation.
• Experience with ITIL, project management methodologies, or healthcare technology frameworks.
• Strong vendor management and contract negotiation skills.
• Working knowledge of automation tools and AI-enable solutions.

Location This position is located at 55 Dodge Rd, Getzville NY. Hybrid or on-site presence at any clinic as required to support operations and clinical environments. Candidates must reside in the WNY region for office commute during application and upon hire, this is an in-person office position. Hours This is a full-time position from Monday – Friday. Must have the ability to work occasional after hours support as required for major incidents, maintenance windows, or critical implementations. Compensation Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $100,000 - $110,000. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement: Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities. Disclaimers: Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community. This information is intended to provide a general overview of the position; it is not a full job description.