Enterprise Account Manager

Corporate Account Customer Service Representative

Primary focus is customer service and retention for corporate account customers. Provide general field assistance to corporate account customers. Provide general field assistance to the Corporate Account Sales Representatives.

Responsibilities

• Proactively establish and maintain working relationships with all corporate account customers.
• Communicate effectively with other members of the Corporate Accounts staff. Document daily activity and customer relations calls.
• Schedule and attend appointments for corporate account alterations/additions, conversions, rate increases, upgrades, cancellation and renewals as required.
• Process corporate account alterations, additions, conversions, rate increases, upgrades and renewals as required.
• Meet with customer and review all pertinent information in order to resolve concerns, discrepancies or questions in a manner agreeable to the company and the customer.
• Make contact with discontinuing customers in order to maintain account or sign new account with new tenants/owners.
• Manage corporate account false alarm reports.
• Maintain corporate account list.
• All other miscellaneous responsibilities and other duties as assigned.

Qualifications

• 1-2 years experience in sales or customer service required.
• High school diploma or equivalent required.
• 1-2 years post-high school education preferred.
• Effective sales, customer service, and communication skills required.
• Superior organizational and follow up skills required.
• Ability to work independently and to be resourceful and creative required.
• Miscellaneous office skills required.
• Typing 35-40wpm required.
• Learn and become competent using internal relational data base and contact data base computer software programs.
• Intermediate word processing and basic spreadsheet competence required.
• Valid driver's license and a clean driving record required.

Physical Requirements and Working Conditions

• Frequent use of hands and fingers to operate a computer, phone, and other office or mobile technology.
• Ability to sit or stand for extended periods, depending on the nature of sales activity (e.g., desk work, in-person meetings, or trade shows).
• Clear speech and active listening skills required for phone and in-person communication.
• Occasional lifting or carrying of materials up to 25 pounds (e.g., marketing materials, product samples, promotional items).
• Ability to travel locally or regionally, which may include driving or using public transportation (for field sales roles).
• Office, hybrid, or remote work environments depending on the organization and sales structure.
• May include regular in-person visits to clients, participation in events, trade shows, or networking functions.
• Often goal-driven and performance-focused with quotas, deadlines, and incentive structures.
• Potential for high call/email volume in inside sales roles; face-to-face interaction in outside sales roles.
• Standard business hours, though evening or weekend work may be required for client availability or events.
• May experience moderate levels of stress due to sales targets, customer demands, or market fluctuations.