Customer Success and Support Specialist
BlytzPay
Customer Success & Support Specialist
???? Draper, UT (Onsite) | Fintech | Payments
BlytzPay is transforming how businesses get paid through text-first payment solutions and modern collections technology.
Were hiring a Customer Success & Support Specialist to serve as the bridge between our customers and our platform combining relationship management with hands-on technical support .
What you'll do
- Act as the primary point of contact for customers
- Provide high-quality support via phone, email, and chat
- Troubleshoot issues and manage cases through resolution
- Build strong relationships and proactively support customer success and retention
- Deliver training and help customers maximize platform value
What we're looking for
- 25+ years in Customer Success, Support, or Account Management
- Experience with tools like HubSpot, Jira, or similar
- Strong communication and problem-solving skills
- Comfortable in a fast-paced startup environment
Why BlytzPay
- High-growth fintech solving real payment challenges
- Direct impact on customer experience and revenue outcomes
- Collaborative, onsite team in Draper
Vacancy posted 21 hours ago
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