Front Desk Supervisor

Front Desk Operations LeaderPicture this: a bustling lobby in the heart of Franklin, Tennessee—one of the fastest-growing, most charming small cities in America—where Southern hospitality meets big-league energy. Now picture yourself running the show. That's the gig. That's the sizzle.At Hilton Franklin Cool Springs, we're not just checking guests in and out—we're creating first impressions that turn into lifelong memories. And we need a natural-born leader to make sure every single one of them shines.Why This Role Is Kind of a Big DealYou'll lead a crew of front desk rockstars who bring their A-game every dayYou'll be the go-to problem-solver, guest-whisperer, and team hype personYou'll grow with us—Hilton is famous for turning great employees into great leadersYou'll work in one of Tennessee's most vibrant suburbs, just minutes from downtown Franklin's historic square, boutique shopping, live music, and some of the best barbecue this side of the MississippiWhat You'll OwnRun the daily front desk operation like a well-oiled (and friendly) machineCoach, train, and mentor your team to deliver five-star moments, every timeKeep guest satisfaction sky-high—because happy guests are the whole pointHandle inquiries and hiccups with grace, wit, and a can-do attitudeWhat You Bring to the TableProven experience in customer service or hospitality leadershipCommunication skills sharp enough to defuse any situation—and charm any guestThe ability to multitask like a circus performer, minus the chaosA genuine passion for making people feel welcomeThe Perks That Make It Even SweeterMedical, Dental, and Vision coverageLife and Long/Short-Term Insurance401-K with company matchReal, meaningful professional growth opportunitiesCompetitive compensation based on experienceSweet travel discounts—because you've earned some R&R tooFranklin, Tennessee isn't just a great place to work—it's a great place to live. Rolling hills, historic charm, a thriving music scene, and a community that treats hospitality like an art form. If you're ready to lead with heart, hustle, and a whole lot of Southern charm, we want to meet you.Apply today and help us make every guest's stay unforgettable.