Regional Director of Operations

Job Description

Job Description

Description:

  Compensation Package

• Annual Salary: $90,000 - $100,000 per year
• Work Arrangement: Hybrid — remote and in-studio, based in Orlando, FL
• Pay Frequency: Semi-monthly
• Full Benefits Package: 401(k), dental insurance, health insurance, paid time off, and vision insurance

Work Arrangement

• Job Type: Full-Time Employee, Hybrid — Regional role based in Orlando, FL, overseeing multiple studio locations
• Employment Classification: Exempt (salaried)
• Work Schedule: Full-time, flexible and self-directed based on regional business needs, with regular studio visits and occasional early morning, evening, or weekend commitments.
• Locations: based out of Orlando, FL, some travel required
• Target Date to Start: ASAP

Job Overview:

The Regional Director of Operations / Multi-Unit Operator is the operational backbone across our studios in the region — a confident, high-energy leader who thrives at the intersection of people, process, and performance across multiple locations. You will partner directly with leadership to translate vision into execution, build a culture clients and staff want to be part of at every studio, and ensure each location is running at its best.

3 Key Responsibilities

1. General Manager Leadership & Development

• Directly lead, coach, and manage General Managers across the region, setting clear expectations around leadership, commercial performance, operations, and team culture.
• Hold GMs accountable for the overall performance of their studios, including revenue, membership growth, retention, staffing, scheduling, payroll efficiency, and member experience.
• Conduct regular 1:1s, performance reviews, and coaching conversations to help GMs solve problems, make confident decisions, and operate independently without relying on constant direction.
• Lead the hiring, onboarding, development, and succession planning of General Managers, while supporting them in building and retaining strong studio teams.

2. Regional Operational Excellence & Client Experience

• Own regional operational performance, ensuring General Managers consistently deliver against JETSET standards while remaining accountable for the day-to-day operation of their individual studios.
• Monitor performance across locations, identify risks or inconsistencies early, and coach GMs to resolve issues before they become larger operational problems.
• Build and continuously improve scalable policies, processes, and operating standards that help GMs run their studios effectively and consistently.
• Track KPIs across operations, client experience, staff performance, utilization, and efficiency, using regional insights and best practices to improve performance across the portfolio.
• Act as an escalation point for significant operational or client issues that cannot reasonably be resolved at GM level.

3. Sales, Revenue & Business Performance

• Own commercial performance across the regional portfolio, setting clear expectations for revenue, membership growth, retention, conversion, and profitability while holding each GM accountable for results within their studio.
• Coach GMs on membership sales, lead conversion, grassroots marketing, retention, re-engagement, local partnerships, and community-building strategies.
• Review studio performance and P&L indicators across sales, utilization, payroll, expenses, and other key metrics, helping GMs identify what is driving results and where action is needed.
• Identify performance patterns across locations and determine where additional coaching, regional intervention, new processes, or changes in strategy are required.
• Serve as the primary operational partner to leadership and support new studio openings and presale by ensuring each GM has a clear plan, the right resources, and strong accountability for execution.

 

About JETSET Pilates

JETSET is one of the fastest-growing modern Pilates brands in the country, with 270+ studios open or in development and international expansion underway. Its signature 50-minute class blends strength, cardio, and Pilates on a custom reformer—a high-tension, low-impact workout that delivers real, full-body results and builds a loyal community.

Our Vision

To be the most trusted and inspiring Pilates studio in our community, known for exceptional instruction, transformative results, and an experience people want to return to.

Our Mission

To deliver a modern, elevated Pilates experience that helps every client move better, feel stronger, and connect with a like-minded community.

Our Core Values

• Spirit of Collaboration: We work together, communicate clearly, and support one another
• Paying the Cost of Leadership: Leadership requires discipline, accountability, reliability, and consistency
• Solve Problems That Matter: We focus our energy on the issues that most improve the Studio and member experience
• Take Extreme Ownership: We take responsibility for our work, our standards, and our growth
• Embrace the Advanced Beginner Mindset: We stay curious, coachable, and committed to learning
• People as Our Core: We care deeply about our members, our teammates, and the community we serve

Why Work with Us?

JETSET is one of the fastest-growing Pilates brands in the country, known for its signature 50-minute reformer workout that blends strength, cardio, and Pilates into a high-tension, low-impact class that delivers real results. As we grow thoughtfully across our markets, we're building strong local teams and studios that people genuinely want to be part of, which means real opportunities to grow right alongside us.

What really sets us apart is how we treat each other. Our focus is on execution: strong sites, strong teams, and studios that live up to the JETSET standard. But we get there by showing up for one another, taking real ownership of our work, and staying curious about getting better every day. We care about our members, sure, but we care just as much about the people on our team. If you're looking for a place where hard work is noticed, growth is real, and you actually like the people you work with, we think you'll feel right at home here.

Our Recruitment Stages

• Application Review: Our team reviews all applications and identifies candidates who are the best fit for next steps
• Initial Call with Recruiter: A Video Call (Google Meet) with one of our Recruiters to learn more about your background and discuss the role (30–45 minutes)
• Hiring Manager Review: The Hiring Manager reviews the Initial Call Summary and Resume
• Final Interview with Hiring Manager: Format and focus depend on department
• Offer: If selected, you'll receive a formal offer and next steps for onboarding
• Background Check: A background check is conducted for candidates moving forward
• Onboarding: Processing of requirements and handoff to HR for Day 1 of employment

Equal Employment Opportunity

JETSET Pilates is an equal opportunity employer. It is the Company's intention to be fair and just with all of its employees.

JETSET Pilates is committed by corporate policy to recruit, employ, and promote the best qualified individuals in full compliance with all applicable laws prohibiting discrimination on the basis of race, color, religion, gender, sexual orientation, national origin, age, genetic information, pregnancy, childbirth or related medical conditions, military service, marital status, disability, or any other characteristic protected by law.

Equal employment opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfers, terminations, and opportunities for training.

The Company will comply with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA) of 2008 by making reasonable accommodation(s) for qualified individuals with disabilities, unless doing so would result in an undue hardship to the organization, create a direct health or safety threat, or fail to help the employee successfully perform his/her essential job functions at the same level as employees without disabilities.

Requirements:

 

Must Have:

• 5+ years of multi-unit operations or general management experience, ideally in boutique fitness, hospitality, or a membership-model consumer service environment
• Proven track record of leading and developing teams across multiple locations in a fast-paced, multi-faceted environment
• Strong sales instincts with experience driving revenue targets across multiple sites and coaching others to do the same
• Highly analytical—comfortable building reports, interpreting data, and making decisions backed by metrics across a portfolio of locations

Nice to Have:

• Exceptional organizational skills with the ability to manage competing priorities across multiple locations without losing momentum or attention to detail
• Outstanding communicator with a warm, outgoing presence that reflects the JETSET brand in every interaction
• Self-starter who takes initiative, solves problems proactively, and brings a genuine can-do attitude
• Passion for health, wellness, and the JETSET Pilates brand—you don't just manage the studios, you believe in what they stand for