Director of Operations

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE : To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices claims management services standards state regulations and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

SUPERVISORY RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).
• Travels as required.
• Provides support guidance leadership and motivation to promote maximum performance.

WORK ENVIRONMENT

• When applicable and appropriate consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding travel as required
• Auditory/Visual: Hearing vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.
• Strong technical claims knowledge
• Excellent oral and written communication including presentation skills
• PC literate including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Interviews hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

QUALIFICATIONS

• Education & Licensing Bachelors degree from an accredited college or university preferred. CPCU ARM AIM and/or AIC certifications preferred. Licenses as required.
• Experience Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience. LOA/FMLA experience preferred.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description consider applying for it anyway! Sedgwick is building a diverse equitable and inclusive workplace and recognizes that each person possesses a unique combination of skills knowledge and experience. You may be just the right candidate for this or other roles.

Required Experience:

Director