General Manager - TC Group Nashville, TN

POSITION SUMMARY

The General Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The General Manager directs recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. He/She will mentor and train the management team to grow into the same abilities. Additionally, the General Manager is responsible for creating an atmosphere that ensures customer experiences exceed their expectations, while answering questions, addressing, and resolving any complaints. The General Manager will oversee inspections of the venue, inside and outside, for cleanliness, compliance, and overall appearance. General Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc.

GUEST SERVICE REQUIREMENTS

Provide a friendly, personal demeanor with a willingness to interact Provide professional and friendly guest services Commits self to the below listed Company values and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times. Proudly delivers a quality Guest experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS

Ability to work safely and prevent personal injury Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO

GUEST SERVICE/COMMUNICATIONS

Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development Lead the recruitment process and training of staff (training, developing, testing, and coaching) Maintain food and labor costs, including managing inventory and hitting sales goals Build and promote teamwork through proactive interaction Utilize effective time management and exhibit excellent follow up skills Accommodate and anticipate guests needs Accurately forecast staffing needs to ensure optimum customer service Ensures that private events, catering, and banquets are successfully executed Control cash and other receipts by adhering to cash handling procedures Prepare and maintain all required paperwork, including forms, reports, and schedules along with administrative duties Lead and teach managers about scheduling staff, controlling labor costs Lead and teach managers about achieving performance goals, weekly and monthly, and supporting all administrative responsibilities with reporting to Corporate Departments such as Finance, Payroll, HR Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venue's preventative maintenance programs Ensure that all products are received in accordance with the venue's receiving policies and procedures Assists and conducts conflict resolution, corrective actions, and coaching Oversee and ensure that employee performance appraisals are completed in a timely manner Maintain open lines of communication with staff and managers, working closely with them to develop skills for growth including performance reviews and corrective actions as needed with proper recordkeeping Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirements Ensures nightly and/or weekly opening and closing side duties are followed Fill in where needed to ensure guest service standards and efficient operations, including opening, and closing duties Work with preferred partners and organizations in promoting mutual company growth

RESPONSIBLE ALCOHOL MANAGEMENT

Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager’s attention Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures Comply with all state and federal liquor laws

LEADERSHIP QUALITIES

Accountability Adherence to Policy Appearance Attitude Dependability Development Guest satisfaction Job skills knowledge Judgment Productivity Punctuality Quality of work Teamwork Working relationships Written and Verbal communication

EDUCATION/REQUIREMENTS

High School Diploma or equivalent required College degree preferred 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar Proof of eligibility to work in the United States Valid Driver’s License 21+ years of age Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging) Possession of or the ability to possess all state required work cards Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS

Proficient in Windows Office, Microsoft Office Knowledge of POS and back-office reporting systems Knowledge of profitability analysis and budgeting, cost of sales, payroll management Knowledge of bar/restaurant operations, fine dining procedures, and beverage service Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product Knowledge of special events and banquets Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate Ability to provide incentives for staff to go above and beyond the expectations of their particular roles Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public Ability to speak to guests fluently regarding the food, beverage, and overall concept Ability to demonstrate and impose upon service staff the ability to service guests with utmost care, service, and excellence, utilizing the highest standards of service techniques Ability to filter applications for strong candidates, conduct interviews and hire new employees Ability to follow-up and make accurate decisions Strong problem-solving skills Ability to maintain a high level of confidentiality Ability to write reports, business correspondence and procedure manuals Ability to always demonstrate a positive attitude Ability to keep an open and objective view Ability to listen empathetically and be respectful at all times Ability to maintain composure and stay focused Ability to maintain personal integrity Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS

Must have good positive energy to make it through the day Must be able to read the computer monitors Must be able to print legibly for guests to read Must be observant and quick to respond to various situations Must be fluent in both written and spoken English language Must be able to move quickly through work and set the pace in the office and/or venue Must be able to sit and/or stand for extended periods of time Must be dexterous and able to participate in all service aspects. Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary Must be able to push and lift up to 30 lbs. Ability to use hands to handle, or feel objects, tools, or controls Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl Ability to talk, hear, taste, and smell Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT & SCHEDULE

Small to Medium office environment Personal/shared desk space Office, bar, lounge, and restaurant 5-25% Local Travel Noise level in the work environment is usually moderate Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume Work varied shifts to include days, nights, weekends, and holidays General Managers are expected to work between 50 to 60 hours weekly. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc. This company participates in E-Verify. Please use the links below to view information on the E-Verify process and your rights in relation to E-Verify. E-Verify Participation Poster IER Right to Work Poster TC Restaurant Group is an Equal Opportunity Employer. #J-18808-Ljbffr Kaizen Lab Inc.