Business Affairs Coordinator

Overview The Oakland Health Business Affairs Coordinator (BAC) is responsible for implementing a successful business strategy, building brand awareness of Oakland Health, and being a reliable contact for referral sources. Community resources include physicians, senior care providers, discharge planners, social workers, community associations, and sometimes the patients or families facing a life-limiting illness. Oftentimes, the BAC is the first step for patients, families, physicians, and community partners to Oakland Health Services. This position must rely on actively listening to the needs of these referrals and being the liaison between them and Oakland Health. The BAC will provide guidance and offer an in-depth understanding of the decisions needed to start care. This position reports to and partners with the Oakland Home Care and Oakland Hospice Executive Directors. BACs will be able to appropriately evaluate market potential, offer insight on market strategies, and account management, driving the Oakland Health census with qualified referrals. As part of the Oakland Health team, the BAC will exhibit upbeat and dedicated customer service, approach tasks with a team-oriented focus, and strive to meet the critical needs of our patients, their care givers, and our referral partners. Responsibilities Drive growth through developing and maintaining competitive market analysis, developing strategic sales strategy, goals, and plans, and through the execution of individual community sales plans. Champion external business development within the greater community, including (but not limited to) conducting community outreach, building and maintaining relationships with key referral sources, and identifying market opportunities for new lead generation. Identify leads through community outreach, referrals, and networking to build new relationships with businesses/organizations while maintaining relationships with current professional providers. Coordinate, support and mange marketing events, creatively introducing Oakland Health to new referral sources and maintaining relationships with existing sources. Communicate with family members, doctor’s offices, and other referral sources to align their needs with our services. Respond in person, by phone, or by email to all prospect inquiries timely. Prepare and submit monthly/weekly reports to the Executive Director. Special projects and/or additional job duties as needed when requested by the Executive Director. Competencies Client focused dedicated to meeting and exceeding the needs of the client by establishing and maintaining effective relationships as well as gaining their trust and respect. Integrity and Trust: Does what they say they will do, does not take the easy road, and does not misrepresent themselves for personal gain. Always does the right thing, even when it does not benefit themselves. Detail-Oriented - pays attention to the smallest details in a situation, and truly cares about them. Understands the importance of all aspects of a given task, no matter how trivial they may seem. Values the importance of gathering all relevant information before making a decision. The organization has the ability to arrange and utilize resources effectively and efficiently to get work activities accomplished. Does not lose track of tasks or responsibilities, and can be counted on to always follow up. Communications clearly and accurately provide pertinent information to individuals in verbal and/or written form. Able to accurately convey information in a way that engages the audience and helps them understand and retain the message. Job Requirements At least 3 years of inside or outside sales and marketing experience targeting healthcare accounts required. Proven track record of successful account management and growth. Solid ability to identify key market changes and market opportunities. Ability to work independently and without close supervision, in addition to working within a team. Strong work ethic, customer focus, and relationship-building skills. Strong organizational, interpersonal, and problem-solving skills. Excellent time management and organizational skills. Energetic and outgoing personable demeanor. Ability to focus on new business development, as well as continued contact with current business. Able to work a flexible schedule, including weekends and evenings as required. Experience with MS Office products (Outlook, Word, Excel, etc.). Be able to pass a motor vehicle and background check. Physical Requirements Constant use of manual dexterity, auditory and visual skills, and gross motor skills, with frequent use of bi-manual dexterity and fine motor skills. Ability to follow written and oral instructions and procedures. Ability to reach, bend, twist, squat, kneel, push, and pull. Ability to lift/carry up to 30 pounds. Ability to perform repetitive movements, including simple grasping, pushing, pulling, and fine manipulation. Occasional sitting, frequent walking, and constant standing. Travel This position would require travel in the metro Detroit area up to 90% of the workday. #J-18808-Ljbffr Singh Management