Security Program Manager
Techvilla Solutions
Responsibilities
- Partner with Security, SRE, Production Engineering, Operations, and Platform Engineering teams to improve operational readiness and service reliability.
- Develop, maintain, and standardize operational documentation, including runbooks, SOPs, playbooks, and technical procedures.
- Build and manage knowledge management frameworks to ensure operational knowledge is accessible, accurate, and up to date.
- Capture institutional and tribal knowledge, transforming it into scalable, repeatable operational processes.
- Collaborate with engineering and operations teams to document production workflows, incident response procedures, and service recovery processes.
- Support incident management activities by documenting response procedures, escalation paths, and post-incident improvements.
- Identify process improvement opportunities to enhance operational efficiency and reduce operational risk.
- Ensure documentation aligns with security, compliance, and operational best practices.
- Facilitate cross-functional communication between technical and non-technical stakeholders.
Required Skills & Qualifications
- Experience supporting Site Reliability Engineering (SRE), Production Engineering, Operations, or Platform Engineering organizations.
- Strong experience developing and maintaining:
- Operational Runbooks
- Standard Operating Procedures (SOPs)
- Playbooks
- Knowledge Management Frameworks
- Proven ability to document operational processes and translate complex technical concepts into clear, user-friendly documentation.
- Familiarity with:
- Incident Management
- Production Support
- Monitoring and Alerting
- Service Reliability and Operational Excellence practices
- Demonstrated ability to capture and operationalize tribal knowledge into standardized, repeatable processes.
- Strong analytical, organizational, and documentation skills.
- Excellent communication and stakeholder management abilities.
Preferred Qualifications
- Experience working in enterprise security or cloud infrastructure environments.
- Knowledge of ITIL, DevOps, SRE, or operational excellence methodologies.
- Experience with documentation and knowledge management platforms such as Confluence, SharePoint, or similar tools.
- Familiarity with incident management tools such as ServiceNow, Jira, PagerDuty, or Opsgenie.
Preferred Experience
- 8+ years of experience in Program Management, Security Operations, Technical Operations, SRE, Platform Engineering, or related technical environments.
- Proven track record of driving operational improvements, documentation standards, and cross-functional process optimization in large-scale enterprise environments.
Vacancy posted 16 hours ago
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